Director, Fraud Analytics & Risk Strategy

Manulife; Toronto; Hybrid; CAD 125,000 - 175,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Manulife Bank seeks a Director of Fraud Analytics & Risk Management to lead analytics, risk scoring, and fraud technologies across deposits, lending, and payments. You will shape the fraud ecosystem, partner with Operations, Risk, Tech, Digital, Data & Analytics, and external partners, and report to the AVP/VP Fraud Strategy & Operations.

You will drive predictive models, real-time detection, and governance, balancing customer protection with a frictionless banking experience.

Qualifications

• 10+ years of experience in fraud analytics or risk management.
• Deep understanding of fraud risks across retail banking.
• Experience developing fraud detection models and scoring frameworks.
• Experience managing fraud technology vendors.

Responsibilities

• Lead fraud analytics & intelligence across banking products and channels.
• Own customer risk scoring and fraud decisioning.
• Advance fraud technology capabilities and vendor partnerships.
• Strengthen fraud risk management, governance, and indicators.
• Enable data-driven fraud prevention with predictive analytics.
• Lead and develop a high-performing fraud analytics team.

Skills

Fraud Analytics

Fraud Risk Mgmt

Data Science

Executive Communication

Machine Learning

Education

University degree in Statistics/Math/Data Science

Tools

SQL

Python

SAS

Power BI

Tableau

Fraud Platforms

Job description

Manulife Bank seeks a Director of Fraud Analytics & Risk Management to lead analytics, risk scoring, and fraud technologies across deposits, lending, and payments. You will shape the fraud ecosystem, partner with Operations, Risk, Tech, Digital, Data & Analytics, and external partners, and report to the AVP/VP Fraud Strategy & Operations.

You will drive predictive models, real-time detection, and governance, balancing customer protection with a frictionless banking experience.