Director, Food and Beverage

Abbotsford Canucks; Abbotsford; On-site; CAD 120,000 - 180,000; Full time

Job summary

Canucks Sports & Entertainment seeks a Director of Food & Beverage to lead the arena hospitality and backstage catering operations at Abbotsford. You will manage concessions, premium clubs, concourse bars, kiosks and hawking, focusing on service, safety and profitability.

This hands-on leader will direct the hospitality team, implement policies, train staff, and ensure exceptional fan experiences in a fast-paced venue environment.

Qualifications

• 5-7 years of leadership experience in Food & Beverage or hospitality.
• Bachelor’s degree in Business or Hospitality or equivalent.
• Strong business acumen with ability to drive growth and align with goals.
• Proven ability to lead a team to peak performance and elevate service quality.
• Experience in fast-paced, high-volume arena or events environments.

Responsibilities

• Oversee arena food & beverage operations including concessions, premium clubs, concourses, kiosks and hawking.
• Ensure compliance with alcohol service policies, safety, health regulations and quality standards.
• Lead, coach and develop the hospitality management team and frontline staff.
• Manage inventory controls, cost controls, budgeting, and P&L oversight.
• Build relationships with partners and schedule events while ensuring guest satisfaction.

Skills

Leadership

Budgeting

Team Development

Strategic Planning

Hospitality Operations

Education

Bachelor's degree in Business or Hospitality

Job description

Department: Abbotsford AHL & Rogers Forum

Reports to: Chief Operating Officer

POSITION SUMMARY:

The Director, Food & Beverage oversees and manages the arena's team and backstage catering as well as venue concession operations including premium clubs/suites, concourse bars, kiosks, stands, and hawking. This role is responsible for inventory control standards, compliance with alcohol service policies, safety, guest service, and employee training and supervision. This hands-on leader is tasked with leading the Hospitality management team to create and deliver a best-in-class quick service culinary experience for fans and customers of Rogers Forum.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

• Drive strategic and innovative initiatives in Food & Beverage offerings
• Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of Management and Supervisory teams
• Build, manage, and leverages client relationships and business partnerships (visiting AHL teams as well as Live Nation, AEG, etc.)
• Ensure relevant Corporate Partnership commitments are upheld from a food & beverage standpoint
• Responsible for the accuracy and timeliness of nightly food and beverage sales reconciliation and monthly inventory reporting
• Ensure staffing levels are appropriate for projected levels of business within budget parameters
• Proactively monitor all event activity to ensure proper planning and execution for events
• Leverage current trends in the food and beverage industry in order to recommend food and beverage business development strategies
• Develop, implement, and update food and beverage policies and procedures that align with the department's vision
• Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of food and beverage employees
• Ensure compliance with all related regulations pertaining to health and safety i.e., alcohol serving, safety, and food handling
• Partners with culinary leadership to ensure high standards, cleanliness, and quality.
• Serve as a committed and responsible member of the Abbotsford Senior Leadership Team, contributing to the strategic planning process

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• At least 5-7 years of leadership experience in the Food & Beverage industry
• Bachelor's degree in Business or Hospitality, or an equivalent combination of education and experience
• Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth, driving positive results and aligning with business goals in a related environment
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service
• Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P & L oversight
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty
• Excellent problem-solving skills, including the ability to analyze current business problems and implement recommended solutions.
• Superior interpersonal, communication, and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Ability to handle conflicting deadlines and prioritize
• As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays
• Experience in a high-volume sports and entertainment venue or related environment is an asset

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.