Director, Disability Strategy & Digital Transformation

Jobtailor; Montreal (administrative region); On-site; CAD 180,000 - 260,000; Full time

Job summary

Jobtailor is seeking a senior leader to evolve and strengthen our disability operating model in a digital environment. You will provide national leadership for disability services and Centres of Excellence, collaborating with cross-functional teams to elevate service delivery and governance across Canada and internationally.

You will drive strategy, transformation, automation, AI enablement, and risk controls, while building a future-ready workforce and high-performing leaders.

Qualifications

• 10+ years of progressive leadership experience within disability claims management, claims, or other related insurance operations.
• Strong expertise across claims operations, strategy, transformation, and governance.
• Demonstrated success leading and guiding teams through innovation and large-scale change into production, with measured improvement outcomes and gains.
• Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders.
• Deep understanding of disability trends, disabling conditions such as mental health, return-to-work practices, and regulatory environments.
• Proven ability to influence senior stakeholders, clients, and industry partners.
• Advanced proficiency in both French and English, with daily verbal and written collaboration with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally.

Responsibilities

• Evolve and strengthen iA's disability operating model for changing needs in a digital environment
• Provide national leadership for disability specialty services and Centres of Excellence
• Work with operational, modernization, innovation, analytics, sales, and service teams to improve service delivery and organizational capability
• Provide expertise, tools, and solutions supporting high-quality service, timely decisions, recovery outcomes, and continuous improvement
• Engage clients, advisors, employees, suppliers, and industry stakeholders to identify opportunities and advance practical solutions
• Oversee claim strategies, process improvements, quality assurance, appeals, litigation support, governance, regulatory updates, performance outcomes, and KPI attainment
• Optimize service frameworks, standards, and governance while protecting client and organizational financial outcomes
• Drive disability strategy, transformation objectives, operating changes, cross-functional alignment, automation, AI, and digital initiatives
• Lead disability innovation, process improvement, automation, AI enablement, and digital transformation with decision frameworks, KPIs, explainability, and risk controls
• Serve as a disability subject matter leader for clients, advisors, and industry stakeholders
• Oversee vendor management strategies and regulatory, audit, and internal control compliance
• Build a future-ready disability workforce, Centres of Expertise, leadership pipelines, and upskilling initiatives

Skills

Disability Claims Management

Claims Operations Strategy

Leadership and Team Development

Bilingual Proficiency in French and英语

Job description

Jobtailor is seeking a senior leader to evolve and strengthen our disability operating model in a digital environment. You will provide national leadership for disability services and Centres of Excellence, collaborating with cross-functional teams to elevate service delivery and governance across Canada and internationally.

You will drive strategy, transformation, automation, AI enablement, and risk controls, while building a future-ready workforce and high-performing leaders.