Director, Data Strategy & Analytics (Field Service Operations)

BeachHead; Markham; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial services firm in Markham, Ontario is seeking a Director, Data Strategy & Analytics to oversee KPIs and insights for Sales and Customer operations. The ideal candidate will possess over 10 years of experience in analytics and proven management skills, particularly in cloud data platforms and SQL. This role offers a full-time position with responsibilities including leading an analytics team, developing BI tools, and collaborating with business units to drive analytics adoption.

Qualifications

• 10+ years in analytics/reporting, including B2C experience.
• 5+ years in management with proven leadership success.
• Expertise in cloud data platforms and SQL databases.

Responsibilities

• Lead and mentor a high-performing analytics team.
• Develop and deploy BI tools and dashboards.
• Partner with business leaders to solve data-driven challenges.
• Collaborate with IT on data platform strategy.
• Establish performance measurement standards for analytics.

Skills

Analytics and reporting expertise

Cloud data platforms (Azure/Fabric)

SQL databases

Python

R

Machine Learning algorithms

Data Governance tools

Leadership and team management

Job description

Overview

Get AI-powered advice on this job and more exclusive features. Working with one of the top financial clients, this role calls for a Director, Data Strategy & Analytics (Field Service Operations) who will lead the design, development, and execution of KPIs, business intelligence, analytics, and insights to support Sales, Customer, and Field operations. The successful candidate will partner with business units and IT. This role will shape the enterprise data strategy, drive adoption of self-serve analytics, and leverage AI/ML to deliver actionable insights.

Responsibilities

• Lead and mentor a high-performing analytics team.
• Develop and deploy BI tools, dashboards, and AI/ML insights.
• Partner with business leaders to gather requirements and solve data-driven challenges.
• Collaborate with IT on data platform strategy and governance.
• Establish performance measurement standards for analytics adoption.

Desired Skill Set

• 10+ years in analytics/reporting, including B2C experience.
• 5+ years in management with proven leadership success.
• Expertise in cloud data platforms (Azure/Fabric preferred) and SQL databases.
• Proficiency in Python, R, ML algorithms, and Data Governance tools.

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Location

• Markham, Ontario, Canada

Seniority level

• Director

Employment type

• Full-time

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