Director, Client Technology & Data Solutions

Socket.dev; Oakville; On-site; CAD 150,000 - 170,000; Full time

Job summary

Encore seeks aDirector to lead Client Technology & Data Solutions, bridging client needs with technology, data, and reporting capabilities. You will be the primary bridge between client requirements and Encore’s services, ensuring strong delivery across Information Services, Development, IT/Security, Client Service, and Business Development.

You will drive technology-enabled client engagements, expand relationships, and apply emerging technologies to improve outcomes, service quality, and

Qualifications

• 10+ years of progressively senior experience across technology and data solutions.
• Experience in agency, professional services, or multi-client environments preferred.
• Proven ability to manage technology-enabled B2B client relationships and complex requirements.
• Strong leadership: prioritization, coaching, resource planning and capability development.
• Knowledge of data transformation, integration, quality and governance.
• Experience establishing service-delivery practices and improving multi-stakeholder service quality.
• Understanding of privacy, security, and data handling in client solutions.
• Strong commercial and financial judgment balancing client needs, capacity and value.

Responsibilities

• Lead senior technology relationship with clients using Encore solutions.
• Translate client requirements into technology, data, integration and reporting solutions.
• Own commercial performance of engagements: revenue, gross margin, cost-to-serve, forecasting, expansion opportunities.
• Partner with Business Development on scoping, estimation, pricing, proposals and opportunities.
• Lead Information Services: data transformation, integrations, reporting, data collection design.
• Set priorities and align team capacity with organizational needs.
• Own the IS service-delivery model, including intake, prioritization and capacity planning.
• Monitor delivery quality, timeliness, workload, backlog and service risks.
• Establish data quality governance and provide leadership visibility on performance and investments.
• Maintain understanding of Encore’s tech environment and data flows to guide solution development.
• Assess emerging technologies, including AI-enabled capabilities, for client outcomes and scale.

Skills

Client relationship management

People leadership

Technology & data

Executive communication

Commercial judgment

Job description

The Role: Director, Client Technology & Data Solutions

150,000-170,000$/year

The Opportunity

We are seeking an experienced Director, Client Technology & Data Solutions to lead two interconnected areas of Encore’s technology-enabled business: client technology solutions and the Information Services function.

This is a leadership role with accountability for the commercial and operational success of technology-enabled client engagements. You will serve as the primary bridge between client business requirements and Encore’s technology, data and reporting capabilities, working closely with Information Services, Development, IT/Security, Client Service and Business Development.

You will lead technology-enabled client relationships, translate business needs into practical and scalable solutions, and ensure strong service delivery from Encore’s Information Services team. You will also identify opportunities to expand client relationships, improve how services are delivered, and thoughtfully apply emerging technologies, including AI-enabled capabilities.

The successful candidate combines technology and data expertise, commercial acumen, people leadership and disciplined service delivery.

What You’ll Do

Client Technology & Commercial Leadership

• Serve as the senior technology relationship lead for clients using Encore technology solutions.
• Translate client business requirements into clearly defined technology, data, integration and reporting solutions.
• Own the commercial performance of technology-enabled client engagements, including revenue, gross margin, cost-to-serve, forecasting and expansion opportunities.
• Partner with Business Development on solution scoping, estimation, pricing, proposals and opportunities to expand Encore’s technology services.

Information Services Leadership

• Lead Encore’s Information Services function, responsible for capabilities including data transformation, integrations, reporting and field data collection design.
• Establish priorities and align team capacity with organizational requirements.
• Own the Information Services service-delivery model, including intake, prioritization, capacity planning, commitments, performance management and escalation.
• Monitor delivery quality, timeliness, workload, backlog and service risks.
• Establish meaningful service and performance measures and provide leadership with visibility to performance, capacity, risks and investment needs.

Technology Enablement & Continuous Improvement

• Maintain a strong understanding of Encore’s technology environment, applications, reporting capabilities, data flows and integrations.
• Partner with Development and other technology stakeholders to assess feasibility, prioritize work and align solution development with available capacity.
• Evaluate emerging technologies, including AI-enabled solutions, where they can materially improve client outcomes, service quality, productivity or scalability.

Governance & Cross-Functional Leadership

• Lead cross-functional alignment between Information Services, Development, IT/Security, Client Service, and other stakeholders.
• Establish appropriate data quality and governance practices across data transformation, integrations and reporting.
• Ensure solutions align with applicable privacy, security, contractual and data-handling requirements in partnership with the appropriate internal teams.
• Promote clear documentation of data flows, business rules, dependencies and operating procedures to strengthen supportability and business continuity.

What You Bring

• 10+ years of progressively senior experience with meaningful accountability across technology/data solutions, client relationships and people leadership.
• Experience in an agency, professional services, consulting or other multi-client environment is strongly preferred.
• Demonstrated experience managing technology-enabled B2B client relationships and complex solution requirements.
• Strong people-leadership capabilities, including prioritization, coaching, resource planning, accountability and capability development.
• Strong knowledge of data transformation, data integration, data quality and data governance.
• Experience establishing service-delivery practices, managing competing priorities and improving service quality in a multi-stakeholder environment.
• Working understanding of privacy, security, access and data-handling considerations relevant to client technology solutions.
• Strong commercial and financial judgment, with the ability to balance client requirements, capacity, cost, risk and business value.
• Excellent communication and executive presence, with the ability to work effectively with clients, technical teams and senior business leaders.