Director, Client Service

Other.™; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Director of Client Services & Digital Strategy, where you will lead client initiatives and mentor a dynamic team. This role offers the chance to develop strong relationships with clients, drive performance marketing strategies, and collaborate with leadership to support business growth. Experience the benefits of a flexible hybrid working model and be part of an award-winning team that values accountability and transparency. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity is perfect for you.

Benefits

Flexible hybrid-working model

Competitive compensation package

Strong mental health coverage

Annual health spending allowance

Free coffee and snacks

Wellness rooms with massage chairs

Treadmill desks

Clear career levels and review processes

Strong engagement and DEI initiatives

Qualifications

• 6-8 years of client service experience in a digital media agency.
• Strong presentation skills and a collaborative team member.

Responsibilities

• Oversee client performance marketing initiatives and manage project teams.
• Develop relationships with key stakeholders and drive client success.

Skills

Client management

Digital marketing expertise

Presentation skills

Coaching and mentoring

Project management

Job description

Location: Toronto, ON (Hybrid)

Start Date: As soon as available

Experience Required: 6-8 years of client service experience in a digital media agency

Other. is seeking a Director, Client Services & Digital Strategy to join our team as soon as availability allows.

Other. is raising the bar in the Canadian advertising industry, setting a new standard for accountability, transparency, and opportunity for the people on our team and the clients that we serve.

We are a privately owned Toronto-based team of 40, led by a small leadership group with backgrounds from large advertising agency networks. Having been appointed to the Globe & Mail's list of Canada's Top Growing companies, Other. is experiencing rapid business growth and is in the process of making key strategic hires to support that growth.

Our physical headquarters is located just steps from Union Station, along with another satellite office in downtown Ottawa. We operate on a permanent flexible hybrid-working model with essential in-person time currently limited to monthly team meetings or in-person client meetings.

WHAT YOU’D BE UP TO

In this role, you’ll be responsible for overseeing a roster of clients, managing various aspects of their performance marketing initiatives. You’ll work with multiple stakeholders across different accounts, applying your digital media expertise to drive client success and lead project teams. You’ll take direct leadership on key initiatives while mentoring an Associate and a Project Management Assistant, who will support you in managing specific elements of the portfolio and executing day-to-day tasks. You will own the overall strategic direction for your clients, with support from the Leadership team, and report into the VP, Client Services, working closely together to grow both our team and business.

THE WORK

Your day-to-day responsibilities will include:

• Develop strong relationships with key stakeholders across your client's network, acting as their trusted advisor.
• Provide hands-on client management for complex initiatives, ensuring alignment with strategic goals.
• Offer guidance to your team, reviewing their client strategies and identifying opportunities for growth and optimization.
• Drive the sprint process by ensuring that all initiatives have a clear roadmap and are consistently executed.
• Review key client deliverables and presentations, ensuring quality before they are shared with clients.
• Monitor client performance targets and collaborate with the team to implement course corrections if needed.
• Lead important client meetings and presentations, serving as the face of our client service team.
• Manage timelines and deliverables across key Statements of Work (SOWs) to ensure successful execution.
• Identifying opportunities for account growth and new business with existing clients.
• Collaborate with the Vice President of Client Service to resolve any roadblocks or interdisciplinary challenges.
• Ensure internal processes are implemented and followed to maintain operational efficiency.

THE REQUIREMENTS

The successful candidate for this position will demonstrate the following qualifications:

• Has 6-8 years of experience in a digital marketing agency environment, in a client-facing/service role.
• Is a positive and collaborative team member, with experience in coaching and mentoring junior team members.
• Has strong presentation skills and is confident leading client calls and conversations.
• Has a working knowledge of how digital marketing is purchased and the targeting capabilities of digital media.
• Thrives in an entrepreneurial environment, eager to play a role in our company’s growth.
• Can be relied upon to independently manage and drive projects, with a solutions-based mindset.

THINGS YOU'D LIKE ABOUT OUR TEAM

• You will be part of an award-winning, Globe & Mail Top Growing Company.
• Competitive compensation bands that are part of a strong total compensation package.
• Top 1% benefit program of similar sized agencies including strong mental health coverage, major dental, annual health spending allowance, and more.
• Permanent flexible hybrid-working model, including 4.5 day work week which allows for better work/life balance and control over your time.
• Two great offices in Toronto and Ottawa with access to free coffee, snacks, and wellness rooms with massage chairs and treadmill desks.
• Clear career levels and career review processes that were developed by a modern, industry-leading HR consulting firm, Bright & Early.
• Strong engagement and DEI within the organization. A team that is energetic, highly motivated, and inclusive.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing

Industries

Advertising Services