Director, Global Corporate & Multinational Client Service

Scotiabank; Old Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director for Global Corporate & Multinational Client Service. This hybrid role focuses on enhancing client experiences and managing relationships with multinational clients. You will coordinate with various teams to ensure compliance and deliver exceptional service. The ideal candidate will possess strong communication and organizational skills, a background in business administration or finance, and experience in Capital Markets. Join a purpose-driven team that values diversity and promotes a high-performing culture, helping clients achieve their financial goals.

Benefits

Flexible benefit programs

Holistic well-being support

Inclusive work environment

Qualifications

• Bachelor's degree in business administration or finance required.
• Strong communication and organizational skills essential.

Responsibilities

• Act as the first point of contact for global servicing needs.
• Strengthen client relationships through proactive engagement.
• Collaborate with internal partners globally to support client needs.

Skills

Strong communication skills

Organizational skills

Client focus

Knowledge of regulatory requirements

Experience in Capital Markets

Experience managing relationships with CFOs

Issue resolution skills

Education

Bachelor's degree in business administration or finance

Job description

Director, Global Corporate & Multinational Client Service

Requisition ID: 224730

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the success of International Banking and Global Banking and Markets by coordinating country coverage teams (RMs, Cash Treasury, Trade, GTB). Provide differentiated service to multinational clients and manage interactions with professionalism and urgency. Ensure compliance with regulations, policies, and procedures while supporting business goals with a client-centric approach.

Is this role right for you? In this role, you will:

1. Client Relationships

• Act as the first point of contact for global servicing needs and escalations.

• Strengthen client relationships through proactive engagement and strategic support.

• Ensure timely execution and consistent client experiences for top revenue multinational clients.

• Simplify and enhance client experience through seamless coordination between countries, RMs, and servicing teams.

• Manage global business relationship pipelines and communicate cross-border initiatives.

• Coordinate global business referrals and consistent onboarding and servicing experiences.

• Support local RMs with client relationships and account plans.

• Resolve escalated client and partner inquiries promptly and accurately.

1. Key Partnerships

• Collaborate with internal partners globally to support client needs and business goals.

• Build strong relationships with teams across Operations, Capital Markets, Corporate Banking, and Transaction Banking.

• Ensure adherence to deadlines, targets, and manage escalations.

• Work closely with internal partners to streamline processes and enhance the client journey.

1. Additional Responsibilities

• Champion a client-focused culture to deepen relationships and leverage broader Bank systems and knowledge.

• Understand and consider the Bank’s risk appetite and culture in daily activities and decisions.

• Foster a high-performance and inclusive work environment, supporting team vision, values, and strategy.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Bachelor’s degree in business administration or finance

• Strong communication skills for coordinating client onboarding/service requests and reporting progress

• High knowledge of Bank’s monitoring, regulatory, and compliance requirements

• Strong organizational skills for maintaining client pipelines

• Experience in Capital Markets (FICC, Equities, Prime Services) and Transaction Banking

• Experience managing relationships with CFOs and Global Treasurers

• Excellent client focus and experience with multinational clients

• Experience managing internal relationships with business partners and senior leaders

• Ability to serve as an escalation point and triage issue resolution

• English required; French language competency is an asset

Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.