Director, Client Growth & Engagement, GRS

Canada Life; London; On-site; CAD 114,000 - 164,000; Full time

Benefits offered by this job

Career development

Education reimbursement

Health benefits

Mental health benefit

Volunteer day

Pension plan

Share ownership

Employee discounts

Job summary

Canada Life in Ontario is seeking a Director, Client Growth & Engagement to lead growth, engagement and retention for Retirement & Savings, partnering with Marketing, Digital, Technology and Sales to connect members with advice and plans.

You will own the omni-channel engagement strategy, drive test-and-learn initiatives, lead Voice of Client programs, and translate business objectives into measurable actions that improve outcomes for plan members and clients.

Qualifications

• 7-10 years of experience in growth, customer experience, client engagement, or related leadership roles.
• Experience designing and delivering campaigns that drive engagement and growth.
• Strong understanding of customer journeys and experience improvement.
• Proficient with data-driven insights to identify opportunities.
• Experience in insurance, wealth, financial services, or related industry.
• Excellent collaboration and stakeholder management skills.
• Ability to translate objectives into practical plans.

Responsibilities

• Own the development and delivery of growth, engagement and retention strategies that support Retirement & Savings sales, client engagement, and business objectives
• Develop and execute omni-channel campaigns, outreach strategies and targeted engagement programs to drive results
• Develop and maintain the Retirement & Savings digital engagement strategy, identifying opportunities to improve digital experiences, communications, advice journeys and client outcomes
• Establish and lead a test-and-learn framework that supports ongoing experimentation, innovation and continuous improvement across key business segments
• Lead Voice of Client programs and serve as the key stakeholder for client satisfaction initiatives, including CSAT, NPS and member feedback programs within Retirement & Savings
• Partner with Performance management to identify opportunities within the sales funnel and prioritize actions that improve results
• Measure, monitor and report on the impact of growth and engagement initiatives
• Collaborate with Sales, Marketing, Digital, Tech and Member Experience teams to implement initiatives
• Partner with Client Growth & Engagement leaders across CAS to create a more connected experience for plan members and clients
• Act as a strategic thought partner to the AVP, providing insights, recommendations and growth strategies that support the continued evolution of the Retirement & Savings business

Skills

Growth strategy

Client engagement

Cross-functional

Campaign management

Data insights

Stakeholder mgmt

Insurance industry

Test & Learn

Job description

Permanent Full Time

Client Advisory Services (CAS) is Canada Life's advice and sales organization focused on building individual relationships with plan members and clients.

Our Retirement & Savings team helps bring that ambition to life by connecting plan members with advice, education and planning support throughout their financial journey. Through retirement planning, savings advice and targeted engagement programmes, we help Canadians make informed financial decisions and improve their long-term financial well-being.

Reporting to the AVP, Client Advisory Retirement & Savings, the Director, Client Growth & Engagement is responsible for driving client growth, engagement and retention outcomes across Canada Life's Retirement & Savings business. This role owns the engagement strategy that connects members to advice across key segments. Working closely with Performance Management, Marketing, Digital, Technology, and other key partners, the Director translates business objectives and member insights into targeted engagement strategies, campaigns and experiences that drive measurable business outcomes. This role also leads the team's digital strategy, test-and-learn framework, and voice of client programmes to continuously improve engagement, conversion and retention results.

What You Will Do

• Own the development and delivery of growth, engagement and retention strategies that support Retirement & Savings sales, client engagement, and business objectives
• Develop and execute omni-channel campaigns, outreach strategies and targeted engagement programs to drive results
• Develop and maintain the Retirement & Savings digital engagement strategy, identifying opportunities to improve digital experiences, communications, advice journeys and client outcomes
• Establish and lead a test-and-learn framework that supports ongoing experimentation, innovation and continuous improvement across key business segments
• Lead Voice of Client programs and serve as the key stakeholder for client satisfaction initiatives, including CSAT, NPS and member feedback programs within Retirement & Savings
• Partner with Performance management to identify opportunities within the sales funnel and prioritize actions that improve results
• Measure, monitor and report on the impact of growth and engagement initiatives
• Collaborate with Sales, Marketing, Digital, Tech and Member Experience teams to implement initiatives
• Partner with Client Growth & Engagement leaders across CAS to create a more connected experience for plan members and clients
• Act as a strategic thought partner to the AVP, providing insights, recommendations and growth strategies that support the continued evolution of the Retirement & Savings business

What You Will Bring

• 7-10 years of experience in growth, customer experience, client engagement, sales enablement, or related leadership roles
• Experience designing and delivering campaigns or initiatives that drive engagement, conversion, and business growth
• Strong understanding of customer journeys and client experience improvement practices
• Strong understanding of Test & Learn best practices
• Experience using data and client insights to identify opportunities and improve outcomes
• Proven ability to manage multiple initiatives and priorities simultaneously
• Strong collaboration and stakeholder management skills
• Ability to translate business objectives into practical plans and measurable results
• Experience in insurance, wealth, financial services, or a related industry

The base salary for this position is between $114,200 - $164,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.