Director, Client Experience

Havas Media Network; Halifax; On-site; CAD 100,000 - 150,000; Full time

Job summary

Havas Media is seeking a Director, Client Experience for its Toronto office to lead client deliverables and strategic media initiatives. The role requires collaboration across teams and a focus on innovative media strategies. Ideal candidates will have extensive experience in media planning and a strong ability to maintain client relationships.

Benefits

Centralized Downtown Office

Flexible Time Off policy

Paid Parental Top-Up

RRSP Matching Plan

Physical & Mental Health Benefits

Dog friendly office

Dedicated Culture Committee & Diversity ERGs

Growth Opportunities & Employer-Paid Professional Development

Qualifications

• Minimum 7-10 years in a media buying or planning role.
• Experience in media planning across all channels.
• Strong understanding of performance media and biddable channels.

Responsibilities

• Guide the development and execution of integrated media strategies.
• Analyze campaign performance data and communicate outcomes.
• Oversee implementation processes with media team operations.

Skills

Media Planning

Client Relationship Management

Strategic Thinking

Communication

Team Collaboration

Education

Post-secondary education in marketing, business or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Havas Media has an immediate position available for a Director, Client Experience in the Toronto office.

As a Director, Client Experience you are responsible for the day-to-day leadership of client deliverables and business direction. You are expected to lead your clients’ line of business, championing meaningful media with your clients and internal team. To be successful, you have a keen ability to develop strong partnerships across your industry from all agency departments, your clients, and media vendors. You are a collaborator that can develop and mentor your direct reporting, as well as work closely with agency management.

Responsibilities include, but are not limited to :

• Strategic Media Account Leadership : Guide the development & execution of integrated media strategies and attend and strategically contribute to client planning meetings
• Assist in developing overall strategic media approach with all media disciplines (traditional, digital, trade, etc.) and present media strategies and recommendations to clients
• Analyze campaign performance data and communicate key outcomes to client
• Oversee implementation processes with Managers, Planners and Coordinators and manage day-to-day media team operations
• Stay on top of industry trends and new media opportunities, and foster innovative thinking in the media planning group
• Build trusting collaborative relationships with clients of all levels
• Maintain senior client, and internal stakeholder relationships.
• Stay on top of business and client concerns to head off issues early
• Accurately represents the client’s point of view, ultimately focused on doing the best work for the Client’s business
• Monitor campaign performance, working with departments to track key metrics and adjusting approach to achieve desired outcomes

Experience Requirements :

• Minimum 7-10 years in a media buying, planning or strategic marketing role, agency experience preferred
• Experience in media planning across all channels (print, broadcast, audio, digital, OOH)
• Focus on performance media with a strong understanding of biddable channels
• Attention to detail and the ability to work in a team, collaborate with and influence others.
• Excellent written and oral communication skills
• Confident in client-facing interactions and delivering compelling presentations along
• Strong computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint.

Education Requirements :

Post-secondary education in marketing, business or a related field is an asset

At Havas Media our people come first which is why we offer a comprehensive total rewards package including :

• Centralized Downtown Office
• Flexible Time Off policy
• Paid Parental Top-Up
• RRSP Matching Plan
• Physical & Mental Health Benefits
• Dog friendly office
• Dedicated Culture Committee & Diversity ERGs
• Growth Opportunities & Employer-Paid Professional Development

No closed minds here – at Havas Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We do not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors. If you require accommodation during the interview process, please let us know.

Location : 473 Adelaide St West, Toronto ON

Education Requirements :

Post-secondary education in marketing, business or a related field is an asset