Director, Business Systems Analysis

CIBC; Toronto; Hybrid; CAD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers program

Job summary

CIBC's Capital Markets Technology team is seeking a Director, Business System Analysis to lead a team of Business Analysts and drive strategic direction across complex technology initiatives in a Capital Markets environment. You will partner with technology and business stakeholders to ensure clear requirements and scalable solutions.

In this hybrid role, you will collaborate across multiple initiatives, strengthen delivery practices, and guide continuous improvement while maintaining

Qualifications

• 10+ years of leadership experience in business systems analysis.
• Strong Capital Markets domain knowledge and stakeholder management.
• Excellent communication and ability to drive delivery through others.

Responsibilities

• Lead, coach, and develop a team of Business Analysts.
• Oversee delivery of analyses across complex projects and programs.
• Partner with technology and business stakeholders to define requirements.
• Direct requirements gathering and solution design for scalable outcomes.
• Identify opportunities to improve analysis practices and delivery quality.
• Collaborate technically using Python, SQL, and Office tools.

Skills

Team Leadership

Agile Thinking

Business Requirements Analysis

Communication

Critical Thinking

Domain Knowledge

Operational Efficiency

Problem Solving

Process Design

Python

Technical Writing

Tools

Python

SQL

Microsoft Office

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Capital Markets Technology team delivers the platforms, tools, and change initiatives that support our Capital Markets business and help drive operational efficiency, innovation, and client-focused outcomes. As a Director, Business System Analysis, you'll lead a team of Business Analysts and provide strategic direction across complex technology and business initiatives. You'll oversee the analysis function for project delivery, ensuring business needs are clearly defined, requirements are well managed, and solutions are aligned to enterprise and business objectives. You'll partner closely with technology teams, business stakeholders, and project leaders to support timely, high-quality delivery across multiple initiatives. In this leadership role, you'll also help strengthen team capability, improve delivery practices, and bring a continuous improvement mindset to how work gets done.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Team Leadership - Lead, coach, and develop a team of Business Analysts, setting clear priorities, supporting career growth, and fostering a collaborative, high-performing team environment.
• Project Delivery - Oversee the delivery of business analysis activities across complex projects and programs, ensuring timelines are met and requirements are thoroughly documented, reviewed, and aligned to business goals.
• Stakeholder Partnership - Build strong relationships with business and technology partners to translate needs into practical solutions, manage expectations and support informed decision-making throughout the project lifecycle.
• Requirements and Solution Design - Direct the gathering, analysis, and validation of business and system requirements, helping ensure solutions are scalable, effective, and suitable for a Capital Markets environment.
• Process Improvement - Identify opportunities to strengthen analysis practices, improve team efficiency, and enhance delivery quality through consistent standards, tools, and governance.
• Technical Collaboration - Use your knowledge of Python, Structured Query Language (SQL), and Microsoft Office tools to support analysis, reporting, and communication across projects and stakeholder groups.

Who You Are

• You're an experienced leader. You bring deep experience in business systems analysis, including leading teams and guiding delivery across complex technology initiatives in a fast-paced environment.
• You have Capital Markets expertise. You have 10+ years of relevant experience, including strong exposure to Capital Markets processes, systems, and stakeholder needs.
• You're skilled at delivering through others. You know how to balance strategic leadership with hands-on oversight, and you can keep multiple initiatives moving forward while maintaining quality and accountability.
• You have strong technical knowledge. You're comfortable working with Python, SQL, and Microsoft Office tools to support analysis, reporting, and business decision-making.
• You're a strong communicator and partner. You can simplify complex information, influence stakeholders at different levels, and build trusted relationships across business and technology teams.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing