Dining Reservations Lead (Full Time)

Triton Environmental Consultants, Ltd.; Toronto; On-site; CAD 32,000 - 45,000; Full time

Benefits offered by this job

Discounted GoodLife Fitness membership

Preferred auto & home insurance rates

Employee cafeteria meals

Complimentary indoor parking

Competitive total rewards package

Health & dental benefits with HCSA

Job summary

The Granite Club is seeking a full-time Dining Reservations Lead to drive occupancy and act as a brand ambassador across dining outlets. You will mentor the coordinator team, supervise reservations, and optimize seating flow to support front-of-house service and kitchen operations.

Responsibilities include promoting reservations for specialty dining, leading pre-shift briefings, and coordinating with culinary leadership on group events while maintaining high standards of hospitality and

Qualifications

• Minimum Grade 12 education.
• Experience in hospitality or FOH leadership is valued.

Responsibilities

• Drive feature & activation bookings for specialty dining and outlets; uphold policies.
• Lead and mentor dining reservations coordinators; manage conflicts and service recovery.
• Coordinate seating grids, floor layouts, and table management to balance service and kitchen flow.
• Prepare pre-shift briefings; review member profiles, dietary notes and special celebrations.
• Coordinate with culinary and leadership on group menus and service requirements.

Skills

Communication

Decision making

Leadership

Attention to detail

Organizational skills

Conflict resolution

Table management systems

POS systems

Spreadsheet software

Smart Serve Certification

Education

Grade 12 education

Tools

Smart Serve Certification

Job description

The Granite Club is looking for a full time Dining Reservations Lead who serves in a key leadership role, acting as a business & occupancy driver, and brand ambassador across the Club’s dining outlets. Championing the G.O.L.D. Pillars (Genuine Hospitality, Outstanding Attention to Detail, Listening & Anticipating Needs, Dedication to Excellence), this role maximizes cover occupancy for specialty dining and culinary features, mentors the coordinator team on shift, and optimizes seating pacing to support Front of House service and kitchen flow.

What’s in it For You?

• Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement.
• Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.
• Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture.
• On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria.
• Convenient Indoor Parking: Complimentary indoor parking to make your commute easier.
• Competitive Total Rewards Package
• Comprehensive Health & Dental Benefits: Flexible coverage options with a Health Care Spending Account (HCSA) to suit your individual and family needs.

Primary Responsibilities

• Drive Feature & Activation Bookings: Actively promote, drive demand, and maximize Member reservations for specialty dining experiences, featured menus, and outlet activations; uphold booking parameters, capacity caps, and applicable cancellation or no-show policies.
• Lead & Mentor Dining Res. Coordinators: Oversee daily desk operations, communication standards, and task execution; guide team members through Member conflict resolution and service recovery standards, empowering the team to take ownership and follow through to resolution.
• Capacity Governance & Seating Optimization: Dynamically coordinate seating grids, floor layouts, and table management systems across dining rooms to maintain balanced operational flow between service teams and the kitchen.
• Pre-Shift Briefings & QQQ Syncing: Lead coordinator provides pre-shift briefings on QQQ Members, special celebrations, and pacing targets; audit Member profiles and communicate dietary preferences and allergy notes to culinary teams daily.
• Large Party & Group Menus: Coordinate with culinary and restaurant leadership on group menu and service requirements to ensure seamless dining execution within restaurant outlets.

Operation Duties

• Proactively manage and oversee all restaurant reservations across Club dining outlets by reviewing reservations, Member preferences, special requests, large parties, QQQ reservations, dietary requirements, accessibility needs, and table allocations a minimum of seven (7) days in advance
• Verify reservation staging, table allocations, and outlet seating availability prior to each meal period.
• Manage live waitlists and reservation platforms, facilitating prompt, personalised Member recognition and seating flow across outlets.
• Execute reservation confirmation workflow in accordance with established departmental timelines and communicate relevant notes to floor leadership.
• Coordinate menu collateral availability, presentation, and daily feature insert distribution for service teams.
• Oversee the care, staging, and end-of-shift security of departmental equipment; compile and distribute nightly operational and revenue cover reports.
• Perform other related operational duties as assigned by Food & Beverage Outlets Management.

Required Qualifications

• Minimum Grade 12 education and 2+ years of related hospitality, reservations, or FOH leadership experience.
• Excellent verbal/written communication and professional telephone etiquette.
• Strong decision making capabilities, with the ability to remain calm and effective under pressure in a demanding, fast-paced environment.
• Maintain impeccable grooming and a professional demeanor at all times.
• High attention to detail, strong organizational skills, and the ability to prioritize and take direction.
• Strong decision-making, conflict resolution, and peer leadership skills under pressure.
• High proficiency with modern table management systems, POS platforms, and spreadsheet software.
• Valid Smart Serve Certification;
• Flexible to work variable shifts including evenings, weekends and holidays

Compensation

The hourly rate for this position is $28.00.