Digital Workplace Support Specialist

Illumiti Inc.; Montreal (administrative region); Remote; CAD 52,000 - 68,000; Full time

Job summary

Syntax is a leading Managed Cloud Provider delivering ERP deployments and digital workplace services to global clients. The Digital Workplace - Support Specialist will support 3000+ employees in a hybrid setup, handling Windows/Mac issues, Office 365, onboarding, and conference room support.

The role involves mostly remote work with occasional office presence, collaborating across time zones and continents to ensure a high-quality Digital Employee Experience (DEX).

Qualifications

• 2+ years in Windows/Mac support or IT service delivery.
• Experience with Office 365 deployment and support.
• Onboarding new employees and provisioning devices.

Responsibilities

• Provide remote and office IT support for Windows and Mac devices.
• Support Microsoft Office 365 and corporate apps.
• Handle employee IT onboarding and provisioning.
• Support meeting rooms and videoconferencing, VIP users.
• Assist with LAN/WLAN/VPN, cabling, telephony
• Work in daily operations and IT projects; mostly remote.

Skills

Windows support

Mac support

Office 365

Employee onboarding

Videoconferencing

VIP support

AD/Azure AD

MDM (Intune/Jamf/Kandji)

Networking basics

VPN

Telephony

ServiceNow

Tools

Intune

Kandji

Jamf

ServiceNow

VPN client

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Digital Workplace - Support Specialist

Role Description

The Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees in these areas:

• Hybrid PC + Mac environment for 3000+ employees worldwide
• Microsoft Office 365 + Syntax Corporate applications
• Employee IT onboarding
• Office meeting rooms and Videoconferencing support + VIP Support
• Office networking LAN/WLAN/VPN – Cabling/Office Racks - Telephony

Working in day-to-day operation and in projects. Mostly remote work but some office work is also required. Only casual traveling

Would be part of the Global IT – Digital Workplace Team, working with colleagues split over America, Europe Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees.

At least 2 years or experience in 4 or more of these areas:

• High expertise providing support for Windows PCs and/or Mac and mobile devices
• High expertise level in Employee IT onboarding
• Working closely with IT Asset Management and procurement teams (PC/Mac Hardware, Smartphones, mobile telephony)
• Medium to advance Meeting rooms and videoconferencing + VIP Support
• Basic to medium Active Directory / Azure AD
• Basic to medium Microsoft Office 365 support
• Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf)
• Support on Windows PC imaging an application packaging and distribution. Migrations and roll-out of new PC images
• Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling,
• Basic office telephony (fixed and mobile) support

Team player able to work remotely in a global distributed and multi-cultural team in different time-zones.

Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people.

Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting)

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.