Digital - Senior Program Manager / Manager, Shipping and Returns

Aritzia; Vancouver; On-site; CAD 100,000 - 300,000; Full time

Benefits offered by this job

Product Discount

Baby Leave Program

A-OK Commissary & Cafe

The SET gym access

Aritzia Virtual Wellness

Job summary

Aritzia is seeking a Senior Program Manager / Manager, Shipping and Returns in the Omni Department to lead the team responsible for delivering the post-purchase experience across shipping, delivery and returns. You will partner with senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to execute the vision.

You will build scalable omni-channel capabilities, optimize cross-channel logistics, and drive initiatives that balance speed, cost, and customer satisfaction.

Qualifications

• 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce.

Responsibilities

• Establish an enduring omni strategy across all digital customer touchpoints.
• Offer elevated, timely, and convenient customer logistics services.
• Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive.
• Identify and implement technology to enable consistent cross-channel capabilities.
• Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day).

Skills

Omni channel experience

Product management

Operations & logistics

eCommerce

Job description

THE BUSINESS

We are Everyday Luxury™. It's what we do and how we do it — together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world — and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity. With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.

THE TEAM

The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers.

THE OPPORTUNITY

Aritzia is growing and our Omni Department is growing with it. This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels. As the Senior Program Manager / Manager, Shipping and Returns, you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery, and returns. You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in the Omni Channel Department, to continued growth and development with Aritzia.

THE ROLE

• Establish an enduring omni strategy across all digital customer touchpoints
• Offer elevated, timely, and convenient customer logistics services
• Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive
• Identify and implement technology to enable consistent cross-channel capabilities
• Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day)

THE QUALIFICATIONS

• Proven skills, education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce
• Experience in retail operations with exposure to supply chain logistics is also a benefit
• A commitment to learn and apply Aritzia’s Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy. The range for roles at this level is $100,00-–$300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range. With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.

THE PERKS

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent.

OUR CULTURE

To Elevate Your World.™ We are Everyday Luxury. It’s what we do and how we do it — together. It’s working alongside world-class talent in pursuit of world-class results. It’s maximizing your potential in a high-performance culture. It’s knowing that wherever you are, you belong. It’s elevating your world — and the world of those who love and will love Aritzia. It’s You. And an endless runway of opportunity. Join us to elevate your world.