Digital - Senior Manager/Manager, Concierge Analytics

Aritzia; Vancouver; On-site; CAD 100,000 - 300,000; Full time

Benefits offered by this job

Product Discount

Baby Leave Program

A-OK Commissary & Cafe

SET Fitness Studio

Virtual Wellness

Job summary

Aritzia is seeking a Senior Manager/Manager, Concierge Analytics to lead data product initiatives that enable world-class customer experiences. You will define KPIs with business leaders, drive the full lifecycle of data products, and deliver scalable dashboards and models that empower self-service insights across the organization.

You will mentor a high-performing team, collaborate cross-functionally, and shape data strategies that align with the company’s vision for Everyday Luxury.

Qualifications

• Leading the full Data Product Lifecycle with SQL and either Python or R.
• Modern data warehouses, with a preference for BigQuery.
• Leveraging AI to accelerate workflows, enhance insights and improve effectiveness.
• Bridging business strategy and technical execution.
• Coaching and developing data professionals.
• Contact center experience is an asset.
• A commitment to learn and apply Aritzia's Values and Leadership principles.
• The ability to collaborate fluently with cross-functional partners.
• A commitment to quality and delivering value to the business.

Responsibilities

• Partner leaders to define KPIs, shape data roadmaps and translate requirements into data products.
• Lead data product lifecycle from discovery to ingestion, modeling, delivery and maintenance.
• Design and deploy dashboards, reporting frameworks and data models for self-service insights.
• Define KPI reporting strategies to enable effective decision making.
• Mentor a high-performing team and ensure delivery excellence.

Skills

SQL

Python

R

Tools

BigQuery

Job description

THE BUSINESS

We are Everyday Luxury™. It's what we do and how we do it — together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world — and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity. With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.

THE TEAM

The mission of the Digital Technology department is to design, build, deliver and operate robust, efficient, and scalable technology solutions that align with our strategic, business and technology goals.

THE OPPORTUNITY

Aritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team responsible for delivering everyday luxury experiences to Aritzia’s clients by leveraging technology to meet and exceed the vision and mission of the business. As the Senior Manager/Manager, Concierge Analytics you will combine your deep understanding of our landscape, with your passion for data and masterful analytics skills to uncover opportunities that will enable Aritzia to deliver world class every day luxury experiences. With the skills you gain in this role, the opportunities are endless — from a rewarding career in Digital Technology to continued growth and development with Aritzia.

THE ROLE

As the Senior Manager/Manager, Concierge Analytics you will:

• Partner business leaders to define KPIs, shape data roadmaps, and translate complex business requirements into scalable data product specifications
• Lead the complete data product lifecycle – from discovery and data ingestion architecture to data modeling, front-end delivery, and ongoing maintenance & enhancements
• Design and deploy dashboards, reporting frameworks and data models that empower self-service insights
• Define KPI’s and reporting strategies to enable effective decision‑making
• Effectively communicate complex technical solutions and insights to senior leadership
• Direct and mentor a high‑performing team, providing technical leadership, fostering continuous professional growth and ensuring delivery excellence

THE QUALIFICATIONS

The Senior Manager/Manager, Concierge Analytics has:

• Proven skills, certifications, education and/or experience in: Leading the full Data Product Lifecycle SQL, and either Python or R
• Modern data warehouses, with a preference for BigQuery
• Leveraging AI to accelerate workflows, enhance insights and improve effectiveness
• Bridging business strategy and technical execution
• Coaching and developing data professionals
• Contact center experience is considered an asset
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia, we provide market‑leading compensation packages designed to reward impact through our pay‑for‑performance philosophy.

The range for roles at this level is $100,000-$300,000/year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.

THE PERKS

Some of the industry‑leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry‑cleaning, hotel and restaurant discounts, self‑care promos and on‑site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment‑related messages from other domains, please disregard them.

Everyday Luxury. To Elevate Your World.™ We are Everyday Luxury. It’s what we do and how we do it — together. It’s working alongside world‑class talent in pursuit of world‑class results. It’s maximizing your potential in a high‑performance culture. It’s knowing that wherever you are, you belong. It’s elevating your world — and the world of those who love and will love Aritzia. It’s You. And an endless runway of opportunity. Join us to elevate your world. What we do Who we are Sustainability Community Giving We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment‑related messages from other domains, please disregard them.