Digital Product Owner – Customer Service Digital Product

Pratt & Whitney; Longueuil; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Pension and savings plan

Group insurance program

Career progression

Merit or recognition program

Health and wellness program

Recreational and sports club

Nearby daycares

Public transit access and free parking

Job summary

Pratt & Whitney Canada is seeking a Customer Relationship Management (CRM) Product Manager to own the CRM platform for the internal aftermarket team. You will define the 5-year CRM vision, collaborate with a multidisciplinary team, and drive features from development to deployment in a fast-paced, on-site Longueuil office.

The role requires a strong background in digital product management, data analytics, and English proficiency in a primarily French-speaking environment.

Qualifications

• Bachelor's degree in digital, product management, communications, or related field.
• 8+ years of experience.
• Ability to work in agile methodology.
• Proficient in summarizing and transforming information and data into insights.
• Solid grasp of User and Customer Experience best practices.
• Excellent communicator and product promoter.
• Advanced knowledge of Data Analytics & Business Intelligence tools.
• Very good English in a French-speaking work environment to read/understand documentation and communicate with international colleagues.

Responsibilities

• Define, support & implement the 5-year vision roadmap for the development and maintenance of CRM.
• Lead offshore CRM Product Owner team.
• Manage the product backlog.
• Participate/lead daily scrum reviews.
• Prioritize activities based on users’ and sponsors’ feedback.
• Oversee all aspects of development, create user stories, data mapping (SAP, etc.), test the solution.
• Be the main point of contact for users’ feedback.
• Use market indicators and user feedback to anticipate future needs.
• Assess product evolution and progress after each iteration (2-week sprint).

Skills

Agile methodology

Data analytics

Power BI

SAP

Communication

English proficiency

Education

Bachelor’s degree in digital/product/communications or related field

Tools

Power BI

SAP

Job description

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

Customer Service Digital Product team is looking for a Customer Relationship Manger (CRM) Product Manager. CRM is PWC tool used to capture all customer communications for internal personnel.

In this position, you will play an integral role in managing CRM as a product to support the entire P&WC internal aftermarket organization. The candidate must be solution-oriented, creative, and passionate about making a positive impact on the digital product space. The candidate will be responsible for implementing the CRM strategy including the development, testing, and deployment of new features in the platform.

In addition, the candidate will have access to a broad network of contacts and will work daily in collaboration with a highly skilled multidisciplinary team: CRM Product Manager, Power BI Analyst, UI/UX Expert, Solution Architect, Data Analyst, Data Engineer, Project Manager, and our development team.

The position is based at our Longueuil location, from Monday to Friday, with flexible hours and exclusively on-site.

What will your day-to-day look like?

The Digital Product Owner will work in close collaboration with other Product Owners to ensure maximum integration and complementarity between multiple digital platforms.

In this role, the Digital Product Owner will:

• Define, support & implement the 5-year vision roadmap for the development and the maintenance of CRM;
• Lead offshore CRM Product Owner team;
• Manage the product backlog;
• Participate/lead daily scrum reviews;
• Prioritize activities based on users’ and sponsors’ feedback;
• Oversee all aspects of the development, create user stories, data mapping (SAP, etc.), test the solution;
• Be the main point of contact for users’ feedback;
• Use market indicators, users’ feedback, etc. to anticipate future users’ needs;
• Assess product evolution and progress after each iteration (typically 2-week sprint).

What do you need to be successful?

• Bachelor’s degree with a concentration in digital, product management, communications, or a related field;
• Minimum of eight (8) years of experience;
• Ability to work in agile methodology;
• Proficient in summarizing and transforming information and data into insights;
• Solid Grasp of User and Customer Experience best practices;
• Great communicator and very comfortable at being a product promoter;
• Advanced knowledge of Data Analytics & Business Intelligence tools;
• This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Preferred Qualifications

• Bilingualism, written and spoken (English/French).

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.