Digital Operations Training Lead

Four Seasons; Toronto; Hybrid; CAD 95,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

Four Seasons in Toronto is seeking a Manager, Digital Operations Training to design and deliver learning programs for digital platforms and hotel operations. You will translate complex requirements into scalable, learner‑centred content, applying adult‑learning principles to curricula and job aids.

The role emphasizes governance, analytics, and adoption across property teams to elevate guest experiences. Join a global luxury brand committed to development and AI‑enabled learning, with a hybrid

Qualifications

• Three or more years of designing, developing, delivering, and implementing training programs across stakeholders.
• Hospitality/service industry experience preferred.
• Proficiency with MS Office 365 and collaboration tools (Word, PowerPoint, Excel, Outlook, Teams, OneDrive, SharePoint).
• Experience with Articulate 360, Captivate, iSpring or similar tools.
• Knowledge of LMS, SCORM, and xAPI; ability to translate requirements into learning content.

Responsibilities

• Design, develop, deliver, and improve learning programs for digital platforms and processes.
• Translate complex requirements into engaging curricula and guides for diverse audiences.
• Apply adult-learning principles to create curricula, paths, modules, and job aids.
• Maintain governance, localization, publishing, and retirement of training content.
• Track KPIs, dashboards, and adoption to improve training effectiveness.

Skills

Collaborative mindset

Strong communicator

Strategic thinker

Analytical skills

Project management

Education

Bachelor's degree or equivalent in a relevant field

Tools

Excel

Power BI

SharePoint

Jira

Confluence

Job description

Four Seasons in Toronto is seeking a Manager, Digital Operations Training to design and deliver learning programs for digital platforms and hotel operations. You will translate complex requirements into scalable, learner‑centred content, applying adult‑learning principles to curricula and job aids.

The role emphasizes governance, analytics, and adoption across property teams to elevate guest experiences. Join a global luxury brand committed to development and AI‑enabled learning, with a hybrid