Digital Operations Manager

Softchoice; Toronto; On-site; CAD 120,000 - 130,000; Full time

Job summary

An innovative IT solutions provider is seeking a Digital Operations Manager to lead their e-commerce strategy. This role is pivotal in driving revenue through digital platforms, enhancing customer experiences, and managing project execution. The ideal candidate will possess strong analytical and problem-solving skills, with a proven track record in digital marketing and project management. Join a collaborative team dedicated to fostering an inclusive culture and supporting professional growth. If you're passionate about technology and customer success, this is your chance to make a significant impact.

Benefits

Flexible workdays

Competitive benefits

Career development opportunities

Collaborative environment

Award-winning workplace

Qualifications

• 5+ years of experience in enablement, marketing, or digital.
• Proven ability to manage multiple deadlines with little supervision.

Responsibilities

• Drive revenue through eCommerce channels and customer adoption.
• Monitor web platform performance and report to executives.
• Manage end-to-end program management of the web platform.

Skills

Analytical Skills

Problem-Solving Skills

Project Management

Communication Skills

Customer Experience Focus

Education

Post-Secondary Degree in Business Administration

Degree in Marketing or related field

Job description

Join to apply for the Digital Operations Manager role at Softchoice

1 week ago Be among the first 25 applicants

Join to apply for the Digital Operations Manager role at Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you'll have:

The Digital Operations Manager is accountable for executing on our long-term digital commerce business strategy and growing our e-commerce business through self-service procurement and management of technology; driving efficiency and productivity of our sellers and an amazing customer experience.

This person will be required to lean into our core values to be successful:

• We grow our people first: applying their experience in developing people, coaching and mentorship to support a high performing team across multiple disciplines that are looking to develop personally and professionally.
• We take care of each other: leaning into their leadership skills to build a highly engaged culture within their team to ensure productivity balanced with mental health and wellbeing
• We have customer passion: bringing their experience of building teams and business with a strong customer lens, focusing on customer experience and customer success as the outcomes of our strategy and digital selling experience.
• We own the end result: leveraging their strategic consulting, analytical background and track record of execution to guide, and hold accountable, our strategy and digital selling teams to hit their annual goals. They will also leverage their communication and presentation skills to interface with broader audiences to ensure alignment and execution.
  
  
  

What You’ll Do:

• Drive revenue and rebate through eCommerce channels by ensuring we drive accelerated adoption of our digital platforms with our customers and our sellers.
• Monitor and report performance of all web platforms to Exec Steering Committee (revenue, customer adoption, NPS/CES etc.)
• Develop and execute on customer and sales enablement strategies (including project management, development of content etc.)
• Manage Migration for Adobe VIP MP for segments of customer
• Own end to end program management of the Web platform:
  
• Ensure Digital Adoption of the My Softchoice Platform (ensuring we have the right products on web, with the correct pricing etc.)
• Project managing the migration of customers onto platform (ensuring we are meeting customer migration targets from business case on time, gathering information from our partners on eligible customers, ensure we are following the assigned processes etc.)
• Own program communication to all stakeholders (sales, customers, IT etc) including executive steering committee through the formulation of different program
• Develop sequence of training (both at time of launch and ongoing) ahead of rolling out the program to customers to empower Sales reps to ensure the program is being adopted.
• Support any sales or customers web issue resolution, acting as a single point of contact to direct questions and issues to the correct team and help create required support paths to automate.
  
• Maintain a strong understanding of platform capabilities and E-Commerce best practices
  
  

About You:

• Possess superior analytical and problem-solving skills
• Highly structured but comfortable with ambiguity and dynamic environments
• Intellectually curious and loves to teach, coach and mentor
• Energized by engaging and influencing others
• Detail oriented with a focus on results and bias for action
• Not afraid to get your hands dirty
• Excellent communication and presentation skills
  
  
  

What you'll bringt to the table:

• 5+ years of experience in enablement / marketing / digital.
• Post-Secondary Degree in Business Administration, Marketing or related field
• Experience with project ownership, including planning, management, and execution of digital programs
• Proven ability to be agile, creative, organized, and partner effectively with cross-functional teams
• Self-sufficient worker capable of managing multiple deadlines with little supervision.
• Experience with B2B e-Commerce or digital marketing
• Skilled at logical structuring and presenting data in story format
• Excellent written and oral communication skills with experience presenting to senior-level executives
  
  
  

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one
  
  
  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6591

EoE/M/F/Vet/Disability

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Softchoice by 2x

Sign in to set job alerts for “Operations Manager” roles.

Scarborough, Ontario, Canada CA$120,000.00-CA$130,000.00 5 days ago

Revenue Operations Manager, Customer Experience

Business Operations Manager (Remote First)

Toronto, Ontario, Canada CA$50,000.00-CA$50,000.00 2 weeks ago

Operations Manager - Wealth Management Canada

Operations / Branch Manager - Hydraulic / Pneumatic Components and Systems

Operations Manager - Portfolio Management

Greater Toronto Area, Canada CA$85,000.00-CA$95,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.