Digital Engagement Advisor

Toromont Cat; Winnipeg; Hybrid; CAD 70,000 - 87,000; Full time

Job summary

Toromont Cat in Winnipeg is seeking a Digital Engagement Advisor to grow customer adoption of our digital portfolio. You will partner with customers, PSSRs, MSRs, and Sales teams to demonstrate value and ensure full utilization of the tools.

The role blends a compelling vision with change management and a strong focus on customer value. You will train users, monitor performance, and develop regional growth plans to expand platform engagement across Eastern Canada.

Qualifications

• Bachelor’s degree in information technology, Marketing, Business, or a related field.
• 3 to 6 years of experience in digital solutions, technology adoption, sales support, marketing, customer engagement, or a related field.
• Strong communication, presentation, and training skills to engage both customers and internal stakeholders.
• Customer-focused with a proven ability to build relationships, identify opportunities, and deliver value-based solutions.
• Strong analytical and organizational skills to track performance metrics, identify trends, and drive continuous improvement.
• Ability to collaborate across Sales, Operations, Marketing, and Digital teams in a fast-paced environment.
• Self-motivated and results-oriented with the ability to manage multiple priorities and influence adoption without direct supervisory responsibility.

Responsibilities

• Promote and accelerate adoption of Toromont’s digital solutions by partnering with customers, PSSRs, MSRs, and Sales teams.
• Develop and execute regional digital growth plans to increase customer engagement and platform utilization.
• Support customer onboarding during equipment delivery, including account setup, configuration, and training.
• Monitor digital performance metrics, identify opportunities for improvement, and recommend strategies to enhance adoption.
• Deliver customer and internal training on digital tools, features, and best practices.
• Lead customer information sessions, site visits, and awareness campaigns to demonstrate the value of digital solutions.
• Collaborate with customers and internal teams to optimize data quality, improve user experiences, and maximize platform value.
• Gather customer feedback and work closely with Digital Operations and Digital Solutions teams to support continuous improvement and new solution enhancements.
• Contribute to cross-functional customer engagement initiatives alongside Sales Representatives and Caterpillar partners.

Skills

Communication

Presentation

Training

Customer engagement

Relationship building

Analytical skills

Organizational skills

Cross-functional collaboration

Self-motivated

Education

Bachelor’s degree in information technology, Marketing, Business, or a related field

Job description

Toromont Cat is looking for a Digital Engagement Advisor to join our team in Winnipeg!

You will be responsible for growing customer adoption of Toromont’s digital portfolio of tools, ensuring sales teams, branches and customers understand the value of the tools, know how to use them and are leveraging them fully.

The role combines a compelling vision, sympathetic change management and a strong drive for customer value.

Pay Type

Full Time, Permanent

Compensation

$69,520 - $86,901

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Digital Engagement Advisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Promote and accelerate adoption of Toromont’s digital solutions by partnering with customers, PSSRs, MSRs, and Sales teams.
• Develop and execute regional digital growth plans to increase customer engagement and platform utilization.
• Support customer onboarding during equipment delivery, including account setup, configuration, and training.
• Monitor digital performance metrics, identify opportunities for improvement, and recommend strategies to enhance adoption.
• Deliver customer and internal training on digital tools, features, and best practices.
• Lead customer information sessions, site visits, and awareness campaigns to demonstrate the value of digital solutions.
• Collaborate with customers and internal teams to optimize data quality, improve user experiences, and maximize platform value.
• Gather customer feedback and work closely with Digital Operations and Digital Solutions teams to support continuous improvement and new solution enhancements.
• Contribute to cross-functional customer engagement initiatives alongside Sales Representatives and Caterpillar partners.

About You:

• Bachelor’s degree in information technology, Marketing, Business, or a related field.
• 3 to 6 years of experience in digital solutions, technology adoption, sales support, marketing, customer engagement, or a related field.
• Passionate about helping customers leverage technology to improve operational efficiency, productivity, and business results.
• Strong communication, presentation, and training skills with the ability to engage both customers and internal stakeholders.
• Customer-focused, with a proven ability to build relationships, identify opportunities, and deliver value-based solutions.
• Strong analytical and organizational skills, with the ability to track performance metrics, identify trends, and drive continuous improvement.
• Comfortable collaborating across Sales, Operations, Marketing, and Digital teams in a fast-paced environment.
• Self-motivated and results-oriented, with the ability to manage multiple priorities and influence adoption without direct supervisory responsibility.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.