Digital Counsellor (EAP/WSP) AB

TELUS; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

TELUS Health seeks a Counsellor or Social Worker to deliver digital counselling services through the Employee Assistance Program. This permanent full-time position focuses on mental health support and requires relevant qualifications including a Master’s degree. The ideal candidate will engage in solution-focused therapy and manage complex client cases. TELUS offers a flexible benefit plan, clinical supervision, and opportunities for career growth, fostering a culture of innovation and inclusion.

Benefits

Flexible benefit plan from day one

Paid time off, including vacation and professional development days

Clinical supervision and career growth opportunities

Clinical Excellence bonus incentive

Professional membership renewal allowance

Access to TELUS Health EFAP & Virtual Wellbeing services

Qualifications

• Master’s Degree in Counselling, Psychology, or Social Work required.
• Registration with a Professional College or Association needed.
• Previous counselling experience with professionals is an asset.

Responsibilities

• Provide digital counselling services for EAP clients.
• Engage in solution-focused therapy to support clients.
• Manage administrative requirements as per TELUS Health's clinical models.

Skills

Solution-focused approach

Time-management skills

Ability to manage high-risk cases

Education

Master’s Degree in Counselling, Psychology, or Social Work

Registration with a Professional College or Association

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on the uniqueness of each individual to create the future of health. As a global leader in health and well-being provision—encompassing physical, mental, and financial health—TELUS Health improves health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Counsellor or Social Worker (EAP & WSP Program)

Anywhere Alberta

Permanent Full Time

Summary: Reporting to the Regional Clinical Manager, you will provide digital counselling services for TELUS Health Employee Assistance Program (EAP) clients in Alberta.

Workplace Support Programs (WSP): These programs address mental health concerns in the workplace. TELUS Health's WSP offers early intervention into employee mental health issues requiring solutions beyond short-term EAP support or as part of disability case management. The programs provide professional assessment and counselling to support individuals' return to productivity. They address issues requiring longer-term, specialized, or intensive care to prevent or manage workplace performance problems, absence, and disability.

Our Counsellors:

• Engage in solution-focused therapy, supporting clients with complex life challenges
• Support clients actively in the change process using a strength-based approach
• Provide excellent clinical services and embrace TELUS Health's culture of continuous learning
• Manage administrative requirements as per TELUS Health's clinical models

Core qualifications and skills:

• Master’s Degree in Counselling, Psychology, or Social Work
• Registration with a Professional College or Association
• Ability to set short-term objectives and employ a solution-focused approach
• Ability to manage high-risk cases, including clients who pose a threat to self or others
• Excellent time-management skills for handling a high volume of clients
• Previous counselling experience with professionals is an asset

What TELUS Health offers:

• A flexible benefit plan from day one
• Paid time off, including vacation, well-being, & professional development days
• Clinical supervision and career growth opportunities
• Clinical Excellence bonus incentive
• Professional membership renewal allowance
• Access to TELUS Health EFAP & Virtual Wellbeing services

A Bit About Us:

We’re a people-focused, customer-first, purpose-driven team dedicated to innovation and doing good. We improve lives through technology solutions and foster a culture of innovation that empowers our team to solve complex problems and create meaningful human outcomes in a digital world.

TELUS fosters an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodations for applicants with disabilities during the recruitment process.

Disclaimer: In accordance with TELUS Health Solutions Data Center Security Policy, employment requires passing a Personnel Security Screening conducted by the Government of Canada.

The health and safety of our team, customers, and communities is paramount. Therefore, all team members working at a Data Center or with access to sensitive technology must be fully vaccinated against COVID-19.

Note for Quebec candidates: English knowledge may be required for interactions or applications as part of the role.

By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team and relevant leaders involved in the selection process.