Business Development Coordinator - Crosstown Chrysler

Autocanada; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance

Company-wide appreciation events

Professional development opportunities

Job summary

AutoCanada's Crosstown Chrysler Dodge Jeep Ram in Edmonton is seeking a BDC Service Representative to be the first point of contact for customers. You will handle inbound and outbound calls and schedule service appointments, ensuring a smooth customer experience.

You will respond to inquiries, perform data entry, and coordinate with Service and Sales. Strong communication and computer skills are essential, and bilingual English/French is a plus, with automotive experience helpful.

Qualifications

• 1 year of customer service experience.
• 1 year in a call center.
• Excellent customer service skills.
• Good computer skills.
• Available day and evening – hours to be discussed.
• Experience in the automotive field is an asset.
• Bilingual English and French.

Responsibilities

• Receiving incoming and outbound calls and scheduling service appointments.
• Responding to customer inquiries.
• Data entry.
• Conducting follow-up calls for Service and Sales.

Skills

Customer service

Call center

Bilingual English/French

Data entry

Computer skills

Availability day/evening

Automotive industry experience

Job description

Join the ride!

Position: Service BDC

Dealership: Crosstown Chrysler Dodge Jeep Ram

Location: Edmonton, Alberta

Classification: Full Time, Immediate Hire

Crosstown Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You will primarily handle inbound and outbound calls, scheduling service appointments, addressing general inquiries about sales and service, and connecting customers with the appropriate department or individual. A friendly demeanor, strong communication skills, and a solid understanding of dealership operations are essential for success in this fast-paced and customer-focused role.

What drives your day-to-day?

• Receiving incoming calls, as well as calls from clients to schedule service appointments
• Responding to customer inquiries
• Data entry
• Conducting follow-up calls for the Service and Sales department

What Are The Must-haves…

• 1 year experience in customer service
• 1 year experience working in a call center
• Excellent customer service skills
• Good computer skills
• Available day and evening – hours to be discussed
• Experience in the automotive field is an asset
• Bilingual, English and French (as part of this function the person will be working with French and English speaking clients).

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential

Compensation

The expected range of compensation for this position is $40,000 – $60,000 Salary. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's bonus program for this role, subject to the terms and conditions of the applicable plan documents.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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