Dietary Aide

Aramark Canada; Stayner; On-site; CAD 21,000 - 30,000; Full time

Job summary

Aramark Canada’s Stayner Care Centre in Stayner, ON seeks a dedicated Dietary Aide to ensure residents receive safe, nutritious, and enjoyable meals. The role starts at $18.60 per hour and involves assisting with food preparation, setting up dining rooms, delivering meal trays, and maintaining kitchen sanitation.

The ideal candidate will have food service experience, a valid Food Handler’s Certificate, and physical ability to stand, bend, and lift up to 50 lbs while providing warm, respectful

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Fluent in English; bilingual or multilingual a plus.

Responsibilities

• Answer phones, take menu orders and direct calls related to meals or nutrition.
• Record patient orders using software.
• Maintain knowledge of therapeutic diets to ensure accurate meal orders.
• Collaborate with doctors, nurses and Food & Nutrition team for patient nutrition.
• Preserve patient privacy, safety and dignity; adhere to sanitation standards.
• Adhere to ARAMARK’s standards of operation and report compliance with regulations.

Skills

Customer service

Communication

Calm under pressure

Tech savvy

Teamwork

Education

Food Handler's Certificate

Tools

Order entry software

Web-based software

Keyboarding

Job description

JOB DESCRIPTION The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

JOB RESPONSIBILITIES

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

QUALIFICATIONS

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

ABOUT ARAMARK

Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

We are seeking a dedicated Dietary Aide to join our team at the Stayner Care Centre in Stayner, ON, where you will ensure residents receive safe, nutritious, and enjoyable meals. In this regular, hourly position starting at $18.60 per hour, your daily responsibilities will include assisting with food preparation, setting up dining rooms, delivering meal trays, and maintaining strict kitchen sanitation and food safety standards. The ideal candidate will have previous food service experience—ideally in a healthcare or long-term care setting—a valid Food Handler’s Certificate, and the physical ability to stand, bend, and lift up to 50 lbs, all while providing warm, respectful service to our residents.