Devices Service Maintenance Technicians

Vix Technology; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Vix Technology is seeking a Service Maintenance Technician to ensure the smooth operation of critical transit devices across the Edmonton region. This role involves performing maintenance, diagnosing issues, and collaborating with teams to deliver high-quality service. Candidates should have a background in Electrical or Electronic Engineering, experience with networked systems, and strong problem-solving skills. The position offers the opportunity to work on real-world technology that impacts daily commuting in a fast-paced environment.

Qualifications

• Strong understanding of system architecture & operating systems.
• Hands-on experience with maintenance in large-scale systems.
• Valid driver’s licence and access to a vehicle.

Responsibilities

• Keep critical transit devices up and running across the network.
• Diagnose and resolve real-time issues and incidents.
• Perform preventive and corrective maintenance on smart fare systems.

Skills

Background in Electrical / Electronic Engineering (or similar)

Experience working with networked systems

Problem-solving skills

Communication skills

Attention to detail

Customer-first mindset

Ability to juggle priorities

Education

Background in Electrical / Electronic Engineering (or similar)

Tools

Jira

Ticketing systems

Inventory tools

Job description

Power the future of public transport across the Edmonton region

The Role

We’re transforming how people move across the Edmonton Capital Region.

Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly.

That’s where you come in.

As a Service Maintenance Technician, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.

What You’ll Be Doing

• Keep critical transit devices up and running across the network
• Perform preventive and corrective maintenance on smart fare systems
• Diagnose and resolve real-time issues and incidents
• Monitor system performance and run device diagnostics
• Support software updates and system releases
• Track and manage device inventory and components
• Collaborate with transit agencies, internal teams, and vendors
• Deliver against high SLA expectations in a fast-paced environment

What You Bring

• Background in Electrical / Electronic Engineering (or similar)
• Experience working with networked systems and applications
• Strong understanding of system architecture & operating systems
• Hands‑on experience with maintenance in large‑scale systems
• A natural problem‑solver with strong attention to detail
• Ability to juggle priorities and stay calm under pressure
• Great communication skills and a customer‑first mindset
• A valid driver’s licence and access to a vehicle

Bonus points for:

• Experience with ticketing systems, Jira, or inventory tools
• Knowledge of transit, mobility, or smart city tech

What the Job Looks Like Day‑to‑Day

• ~70% field-based work across transit locations
• Hands‑on with hardware — lifting, installing, troubleshooting
• Working in a mix of warehouse and on‑site environments
• Being part of a team that keeps a region moving every day

Why This Role is Different

• Work on real‑world, city‑scale technology
• Be part of a system used by thousands of people daily
• Blend of hardware, software, and field engineering
• High impact — when you fix something, it matters immediately

Who This Suits

You’ll thrive here if you:

• Like being hands‑on, not stuck behind a desk
• Enjoy solving problems in real time
• Want to work on technology that people actually use every day

• Are comfortable in an environment where things move fast and change often