Coordinate Technical Requirements for Current & Future Generation Products & Services:
- Verify all technical and business requirements are captured, communicated and completed for current and future connected products and services
- Identify, investigate and resolve all technical requirement issues and gaps in preparation for launch, ensuring market readiness for deployment
- Identify, investigate and resolve any technical requirement issues post-launch to enhance customer experience and product/service quality
Testing & Validation for In-Vehicle-Infotainment (IVI) & Lexus App:
- Perform Canadian market specific testing and validation of vehicle Head Unit (HU) and App to ensure market readiness for launch
- Identify, track, prioritize, investigate and resolve all technical issues impacting Canadian customers and help with root cause analysis and solution implementation
- Assist CT Engineer and CT Senior Engineer with current and future generation planning, development, testing and execution of new and updated connected features
- Assist with market readiness confirmation activities for Over-The-Air (OTA)updates
- Conduct beta testing; validate functions prior to production release
- Provide recommendations on IVI and App enhancements to improve customer experience
Communicate & Collaboration with Internal and External Stakeholders:
- Collaborate with all stakeholders, both internally at TCI and externally at TMNA/TCNA and vendors, to ensure needs and requirements are appropriately communicated
- Advocate and promote awareness of unique Canadian requirements and market-specific issues/needs
- Build strong and productive relationships with TMNA/TCNA and Affiliate partners
- Support and promote internal and external awareness of ConnectedTechnologies
Enhance Work Processes and Efficiency:
- Lock in and measure incremental success through the creation and maintenance of Standard Operation Procedures (SOPs)
- Initiate and implement appropriate ‘kaizen’ (continuous improvement) efforts, which result in work efficiencies relating to improved time, process efficiencies, cost reduction or avoidance
- Continual reflection of CT products and services offerings
Requirements:
- University Degree in Engineering
- 3+ years of experience with project management, critical thinking, root-cause analysis/issue resolution, product development, testing & validation, preferably in vehicle infotainment systems and apps
- Experience in a technology product-focused role is preferred
- Demonstrated customer service, analytical & problem-solving skills (technical& business)
- Excellent written and interpersonal communication skills
- Result-oriented, proactive, and a self-starter
- Comfortable operating in an ambiguous, fast-paced environment with constantly changing and high-demand priorities
- Comfortable with technology and technical issues, with an aptitude to translate into non-technical terms
- Ability to foster productive relationships with internal and external partners
- Ability to travel on occasion
- Bilingual (French/English) is an asset
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Industries
Engineering Services and Motor Vehicle Manufacturing
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