YOUR CHALLENGES
You will contribute to the development, maintenance, and continuous improvement of Infor CloudSuite Distribution (CSD) and its surrounding applications. At an intermediate level, you will be involved programming, troubleshooting issues, developing automations, and contributing to APIs and data exchanges between the ERP and connected platforms, including Salesforce, Inriver, Optimizely, TWL, and ISM.
You will independently handles advanced support tickets, testing, and projects while collaborating with the technical team and the IT Business Analyst. Your versatility and knowledge sharing will help support multiple projects simultaneously and ensure operational continuity.
YOUR RESPONSIBILITIES
- Develop, modify, and maintain features and customizations within Infor CSD and other business applications;
- Develop fixes, scripts, SQL queries, automations, and application solutions based on approved requirements;
- Understand the interactions between CSD, Salesforce, Inriver, Optimizely, TWL, ISM, and other SPI systems;
- Contribute to the development, maintenance, and troubleshooting of APIs, interfaces, and data exchanges;
- Handle advanced support tickets, investigate issues, debug, implement fixes, and follow through to resolution;
- Administer application settings and access rights in accordance with established authorizations and procedures;
- Prepare and execute application, technical, and regression testing for developments and integrations;
- Collaborate with the IT Business Analyst to understand requirements and support functional validation;
- Contribute to impact assessments, estimates, and the delivery of application projects;
- Ensure the quality, security, and stability of changes and support authorized deployments;
- Document code, configurations, fixes, incidents, and troubleshooting procedures;
- Develop cross-functional knowledge of systems, share expertise, and provide backup support during periods of high workload.
YOUR SPECIFIC MEASURES OF SUCCESS
- Independently deliver developments, fixes, and automations that meet requirements and quality standard;
- Resolve and follow up on advanced support tickets effectively, according to priorities and commitments;
- Reduce recurring incidents and post-production defects through effective testing.
- Maintain the stability and reliability of applications and their integrations with the ERP ecosystem;
- Demonstrate a growing ability to work across multiple applications and provide backup support for colleagues;
- Maintain usable documentation and ensure knowledge transfer among technical resources;
- Contribute regularly to projects alongside support activities, with effective collaboration and proactive communication.
WHAT WE ARE LOOKING FOR
- College or university education in computer science or a related field; equivalent experience will also be considered;
- Intermediate-level profile with approximately 4 to 6 years of relevant application development experience;
- Hands-on experience with programming, SQL, REST APIs, debugging, and corrective and enhancement maintenance;
- Experience working with an ERP, preferably a distribution ERP, with an understanding of order management, inventory, and logistics processes;
- Knowledge of integrated applications and the ability to diagnose issues across multiple systems;
- Experience with testing, advanced application support, configuration, automation, and incident resolution;
- Ability to work independently and deliver assigned work, combined with strong collaboration skills, technical curiosity, and a willingness to share knowledge;
- Experience with Infor CSD / SX.e is a strong asset. Experience with Salesforce, Inriver, Optimizely, TWL, ISM, ION, or EDI is also considered an asset; experience with all of these technologies is not required.
- Bilingualism.