Business Application Analyst

Security Distributors Inc - Canada; Toronto; On-site; CAD 75,000 - 85,000; Full time

Job summary

Security Distributors Inc - Canada is seeking a Business Applications Analyst to optimize ERP systems and business applications, ensuring smooth operation and better alignment with evolving business needs.

You will analyze, configure, and support Oracle NetSuite and other business apps, collaborate with internal teams, and drive system enhancements, training, and documentation to empower users across the organization.

Qualifications

• Min 2 years in IT, business apps, ERP support, or related field.
• Bachelor's degree in CS or equivalent education/experience.
• Strong knowledge of ERP systems, esp. Oracle NetSuite.
• Experience with system configuration, testing, troubleshooting, and implementation.
• Proficiency with Microsoft Office and technical documentation.
• Strong analytical, organizational, and problem-solving skills.
• Ability to collaborate across departments and manage multiple priorities.
• Professional English proficiency.

Responsibilities

• Analyze, configure, and optimize ERP systems and business applications.
• Troubleshoot software issues and provide technical support to users.
• Coordinate system upgrades, integrations, testing, and enhancements.
• Identify opportunities to improve system performance, processes, and efficiency.
• Collaborate with cross-functional teams to assess business requirements and implement solutions.
• Manage bug fixes, change requests, and system improvements.
• Develop technical documentation, user guides, and training materials.
• Provide user training and support the implementation of new technologies.
• Provide on-call ERP support and assist with general IT troubleshooting when required.

Skills

Analytical skills

Cross-functional collaboration

Problem-solving

English proficiency

Education

Bachelor's degree in Computer Science

Tools

Oracle NetSuite

Microsoft Office

Job description

Salary: $75,000–$85,000 annually, depending on qualifications and experience

We're looking for a Business Applications Analyst to support and optimize SDI Canada's business applications and ERP systems.

In this role, you'll work closely with internal teams to improve system functionality, troubleshoot technical issues, implement enhancements, and support users across the organization. You'll play a key role in ensuring our business applications operate efficiently and meet evolving operational needs.

What you'll do:

• Analyze, configure, and optimize ERP systems and business applications
• Troubleshoot software issues and provide technical support to users
• Coordinate system upgrades, integrations, testing, and enhancements
• Identify opportunities to improve system performance, processes, and efficiency
• Collaborate with cross-functional teams to assess business requirements and implement solutions
• Manage bug fixes, change requests, and system improvements
• Develop technical documentation, user guides, and training materials
• Provide user training and support the implementation of new technologies
• Provide on-call ERP support and assist with general IT troubleshooting when required

What we're looking for:

• Minimum 2 years of experience in IT, business applications, ERP support, or a related field
• Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and experience
• Strong knowledge of ERP systems, particularly Oracle NetSuite
• Experience with system configuration, testing, troubleshooting, and implementation
• Proficiency with Microsoft Office and technical documentation
• Strong analytical, organizational, and problem-solving skills
• Ability to collaborate across departments and manage multiple priorities
• Professional English proficiency

Additional Information:

Vacancy Status: This posting is for an existing vacancy.

Use of Artificial Intelligence: SDI Canada uses artificial intelligence (AI) to assist in the screening, assessment, or selection of candidates during the recruitment process.