Detail Supervisor

Kaizen Automotive Group; Calgary; On-site; CAD 42,000 - 52,000; Full time

Job summary

Shaw GMC in Calgary, Alberta, part of the Kaizen Automotive Group, is seeking a Lead Service Detailer to oversee daily detailing operations and guide a team of detailers. This hands-on role requires detailing expertise and strong leadership to deliver top-quality vehicle presentation in a fast-paced environment.

The ideal candidate is detail-oriented, organized, and experienced in automotive detailing and team leadership, with a focus on safety, efficiency, and customer satisfaction.

Qualifications

• Prior experience in automotive detailing; dealership experience preferred.
• Strong understanding of detailing techniques, equipment, products, and vehicle presentation standards.
• Leadership or team lead experience is an asset.
• Excellent attention to detail and pride in high-quality workmanship.

Responsibilities

• Lead, train, and support the service detailing team to ensure consistent quality and efficiency.
• Perform interior and exterior detailing services, including washing, vacuuming, polishing, waxing, shampooing, and minor cosmetic touchups.
• Inspect vehicles before and after detailing to meet OEM and dealership presentation standards.
• Coordinate daily workflow, assign tasks, and prioritize vehicles based on service schedules and customer needs.
• Collaborate with Service Advisors, Technicians, and internal departments to support timely vehicle delivery.
• Ensure proper use of detailing products, equipment, and tools while maintaining cleanliness and organization of the detail area.
• Track product inventory and notify management when supplies require replenishment.
• Monitor quality, productivity, and safety compliance within the detail department.
• Assist with new vehicle delivery prep, used vehicle reconditioning, and customer pay detailing services as needed.
• Address and resolve detail related concerns, ensuring customer satisfaction.
• All other duties as assigned by leadership

Skills

Automotive detailing

Team leadership

Attention to detail

Time management

Job description

Brand Statement

Rev Up Your Career at Shaw GMC in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Shaw GMCembraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Shaw GMC, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Shaw GMCis proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Lead Service Detaileris responsible foroverseeing the daily operations of thedealership’sservice detailing department, ensuring all vehicles are cleaned, finished, and presented to OEM and dealership quality standards. This hands‑onrole includes performing detailing work, coordinating workflow, inspecting completed jobs, and guiding a team of detailers to deliver consistent,high-qualityresults. The ideal candidate isdetailoriented, organized, and experienced in both automotive detailing and team leadership.

Responsibilities and Qualifications

Key Responsibilities

• Lead, train, and support the service detailing team to ensure consistent quality and efficiency.
• Perform interior and exterior detailing services, including washing, vacuuming, polishing, waxing, shampooing, and minor cosmetic touchups.
• Inspect vehicles before and after detailing to meet OEM and dealership presentation standards.
• Coordinate daily workflow, assign tasks, and prioritize vehicles based on service schedules and customer needs.
• Collaborate with Service Advisors, Technicians, and internal departments to support timely vehicle delivery.
• Ensure proper use of detailing products, equipment, and tools while maintaining cleanliness and organization of the detail area.
• Track product inventory and notify management when supplies require replenishment.
• Monitor quality, productivity, and safety compliance within the detail department.
• Assist with new vehicle delivery prep, used vehicle reconditioning, and customer pay detailing services as needed.
• Address and resolvedetail relatedconcerns, ensuring customer satisfaction.
• All other duties as assigned by leadership

Qualifications

Qualifications

• Previous experience in automotive detailing required; dealership experience preferred.
• Strong understanding of detailing techniques, equipment, products, and vehicle presentation standards.
• Leadership or team lead experience is an asset.
• Excellent attention to detail and pride in maintaining high-quality workmanship.
• Strong organizational and time management skills in a fast-paced environment.
• Ability to multitask, prioritize, and coordinate team workflow effectively.
• Good communication skills and the ability to work collaboratively with multiple departments.
• Ability to safely operate dealership vehicles and shop equipment.
• Valid driver’s license and clean driving record required.
• Knowledge of OEM delivery standards or reconditioning procedures is an asset.

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