Destination Expert - North America

kensingtontours; Toronto; Hybrid; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Health benefits

RRSP/401(k) matching

Paid vacation & sick leave

FAM trips for product familiarization

Mentorship & coaching

Job summary

Kensington Tours is seeking a Destination Expert for North America. You will design fully customized travel experiences and guide clients from initial inquiry through booking, partnering with in-destination teams to deliver privately guided itineraries.

Ideal candidates bring 2+ years in consultative sales, a passion for travel, and excellent communication. The role offers hybrid work in the Greater Toronto Area with opportunities for remote work outside commuting range.

Qualifications

• 2+ years of consultative sales experience.
• Experience living in/visiting Western Canada & the Rockies, Hawaii, Alaska and US National Parks is a plus.
• Self-driven with accountability for sales targets and KPIs.
• Strong communication and listening skills with the ability to build trust.
• Passion for travel and curiosity about destinations and cultures.

Responsibilities

• Sell trips to North American destinations (US National Parks, Western Canada & Rockies, Hawaii & Alaska).
• Lead discovery conversations to understand client needs and priorities.
• Design and present fully customized itineraries with high average booking values.
• Present proposals with storytelling to bring journeys to life.
• Manage pipeline from inquiry to close with ownership and accountability.
• Deliver high-touch client experience throughout the booking journey.
• Foster repeat business through post-travel engagements and referrals.

Skills

Consultative selling

Travel industry knowledge

Client relationship building

Communication

Attention to detail

Job description

Kensington delivers the world's most personal travel experiences. We bring to life each client's desire to travel in a way that's tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses - Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

To learn more about Kensington, visit kensingtontours.com .

This opening is for an opportunity starting in November 2026. For applicants based in the Greater Toronto Area, this is a hybrid position, currently 1-2 days a week onsite. For those outside of a commutable range of our downtown Toronto head office, this is a Work-from-Home opportunity, not a Work-from-Anywhere opportunity.

About the Role

This is not a typical sales role. This position is for travel professionals who sell consultatively, advise with authority, and understand that for discerning travelers, the journey is everything.

As a Destination Expert for North America, you will design fully customized travel experiences tailored to each client. You will spend your time getting to know how your clients like to travel, what they value, and what will make their journey truly meaningful - then translate those insights into itineraries built entirely from scratch.

Acting as both a trusted advisor and a destination expert, you'll guide clients with confidence while working closely with in-destination partners (DMCs or GHAs) to bring each experience to life through privately guided, thoughtfully curated travel. You'll own the relationship end-to-end, from the first conversation through booking and beyond, serving as the primary point of contact throughout their journey.

What You'll Do

• Sell trips to our clients looking to visit North American destinations (US National Parks, Western Canada & the Rockies, Hawaii & Alaska)
• Lead strong discovery conversations to understand client needs, what they are looking for and what matters most to them when travelling
• Design and present fully customized itineraries that reflect each client's preferences and expectations (with an average booking value between $25,000 and $30,000)
• Present proposals with confidence, using storytelling to bring each journey to life
• Proactively manage your pipeline, guiding clients from initial inquiry through to close and beyond with clear ownership and accountabilityNavigate objections and provide solutions that reinforce trust and drive commitment
• Deliver seamless, high-touch client experience throughout the booking journey, ensuring strong engagement and follow-through
• Leverage post-travel engagements to generate repeat business, referrals, and long-term client relationships

What You'll Bring

• 2+ years of consultative sales experience
• Experience living in/visiting or traveling to Western Canada & the Rockies, Hawaii, Alaska and the US National Parks
• A self-driven approach with strong accountability for your results, including working toward sales targets and KPIs
• Strong communication skills with a natural ability to listen, connect, and build trust
• A genuine passion for travel, with curiosity and interest in destinations and cultural experiences
• High attention to detail and strong organization skills to manage multiple client journeys at once
• Previous experience in luxury travel, luxury sales or high-ticket sales is a strong asset

Why Kensington?

• An annual salary of $45,000 with an uncapped commission program. The expected compensation range in year one for this position is between $45,000 and $75,000
• 3 weeks paid vacation plus paid sick time
• Extended health and dental benefits
• RRSP / 401(k) matching
• 4-week structured onboarding covering our destinations, product portfolio, sales process, and proprietary CRM system
• FAM trips to experience our destinations and the Kensington product firsthand
• IATA card for personal travel discounts and industry access
• Ongoing mentorship and coaching within a company that actively promotes from within
• We provide a competitive compensation package with a strong pay-for-performance rewards approach. For this position, we anticipate offering an annual salary of $45,000 with the opportunity to participate in a commission program tied to achievable targets and individual performance. The expected compensation range for this position is: $45,000 to $75,000.
• The actual compensation may vary depending on local market conditions, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.