Destination Expert - North America

Kensington; Toronto; Hybrid; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Extended health and dental

RRSP matching

FAM trips

IATA travel card

Onboarding + coaching

Job summary

Kensington is seeking a Destination Expert for North America to design fully customized travel experiences for discerning clients. You will build itineraries from scratch, working closely with in-destination partners to deliver privately guided journeys and manage the relationship end-to-end from inquiry to booking.

This full-time role, based in Canada with hybrid hours in the Greater Toronto Area, offers a commission-driven compensation between CAD 45,000 and CAD 75,000 with benefits, FAM

Qualifications

• 2+ years of consultative sales experience.
• Experience with Western Canada & the Rockies, Hawaii, Alaska, and US National Parks travel.
• Strong accountability for results and meeting sales targets.
• Excellent communication and listening skills.

Responsibilities

• Sell trips to North American destinations.
• Lead discovery conversations to understand client needs.
• Design customized itineraries reflecting client preferences.
• Present proposals with storytelling.
• Manage pipeline from inquiry to close.
• Navigate objections and build trust.
• Deliver high-touch client experience throughout booking.
• Foster repeat business and referrals post-travel.

Skills

Consultative sales

Luxury travel

Communication

Attention to detail

Self-driven

Job description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

This opening is for an opportunity starting in November 2026.For applicants based in the Greater Toronto Area, this is a hybrid position, currently 1-2 days a week onsite. For those outside of a commutable range of our downtown Toronto head office, this is a Work-from-Home opportunity, not a Work-from-Anywhere opportunity.

About the Role

This is not a typical sales role. This position is for travel professionals who sell consultatively, advise with authority, and understand that for discerning travelers, the journey is everything.

As a Destination Expert for North America, you will design fully customized travel experiences tailored to each client. You will spend your time getting to know how your clients like to travel, what they value, and what will make their journey truly meaningful - then translate those insights into itineraries built entirely from scratch.

Acting as both a trusted advisor and a destination expert, you’ll guide clients with confidence while working closely with in-destination partners (DMCs or GHAs) to bring each experience to life through privately guided, thoughtfully curated travel. You’ll own the relationship end-to-end, from the first conversation through booking and beyond, serving as the primary point of contact throughout their journey.

This is a full-time position. Current hours of operation are 8:30 am to 8:00 pm EST. Weekend coverage, Late Shifts, and Statutory Holidays are shared on a rotating basis amongst the team.

What You’ll Do:

• Sell trips to our clients looking to visit North American destinations (US National Parks, Western Canada & the Rockies, Hawaii & Alaska)
• Lead strong discovery conversations to understand client needs, what they are looking for and what matters most to them when travelling
• Design and present fully customized itineraries that reflect each client’s preferences and expectations (with an average booking value between $25,000 and $30,000)
• Present proposals with confidence, using storytelling to bring each journey to life
• Proactively manage your pipeline, guiding clients from initial inquiry through to close and beyond with clear ownership and accountability
• Navigate objections and provide solutions that reinforce trust and drive commitment
• Deliver seamless, high-touch client experience throughout the booking journey, ensuring strong engagement and follow-through
• Leverage post-travel engagements to generate repeat business, referrals, and long-term client relationships

What You’ll Bring:

• 2+ years of consultative sales experience
• Experience living in/visiting or traveling to Western Canada & the Rockies, Hawaii, Alaska and the US National Parks
• A self-driven approach with strong accountability for your results, including working toward sales targets and KPIs
• Strong communication skills with a natural ability to listen, connect, and build trust
• A genuine passion for travel, with curiosity and interest in destinations and cultural experiences
• High attention to detail and strong organization skills to manage multiple client journeys at once
• Previous experience in luxury travel, luxury sales or high-ticket sales is a strong asset

• An annual salary of $45,000 with an uncapped commission program. The expected compensation range in year one for this position is between $45,000 to $75,000
• Extended health and dental benefits
• RRSP / 401(k) matching
• 4-week structured onboarding covering our destinations, product portfolio, sales process, and proprietary CRM system
• FAM trips to experience our destinations and the Kensington product firsthand
• IATA card for personal travel discounts and industry access
• Ongoing mentorship and coaching within a company that actively promotes from within

We provide a competitive compensation package with a strong pay-for-performance rewards approach. For this position, we anticipate offering an annual salary of $45,000 with the opportunity to participate in a commission program tied to achievable targets and individual performance. The expected compensation range for this position is: $45,000 to $75,000.

The actual compensation may vary depending on local market conditions, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted.