Desktop Technical Analyst - Full Time

The Salvation Army - Toronto Grace Health Centre; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Toronto Grace Health Centre is seeking a Desktop Technical Analyst to provide IT support and training for end users. The role requires a strong background in computer science, with hands-on experience in a healthcare environment. The successful candidate will demonstrate excellent customer service skills and technical expertise, contributing to the quality of care for patients. Join a compassionate team dedicated to making a difference in the community.

Qualifications

• Minimum 2 years in a similar role, preferably in healthcare.
• Hands-on experience in Windows Active Directory.
• Knowledge of TCP/IP, DHCP, DNS protocols.

Responsibilities

• Provide IT support to end users and maintain Windows PCs/Laptops.
• Assist in maintaining network and telecommunication infrastructure.
• Manage inventory and IT helpdesk tracking system.

Skills

Customer service

Technical expertise

Analytical skills

Problem solving

Communication

Education

College diploma or University degree in computer science

Tools

Microsoft Office 365

Windows Active Directory

MDM solutions (MS Intune or Endpoint Manager)

Cisco L2 and L3 switches

Job description

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 3 sites – the Main site (Church & Bloor St) and our Harbour Lights site and Specialized Care Centre (Victoria Park & McNicoll). Our organization is committed to collaborating with patients and families in their journey through the health care system effectively supporting their integration back into the community.

As a compassionate, caring, and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents, and families. If you want to work in an environment where every face is familiar and where care, compassion, and commitment flow to the persons that we serve as well as the staff, join our team and become part of the Toronto Grace family.

Position Summary :

Reporting to IT Manager, The Desktop Technical Analyst will be required to provide IT quality support to end users, employing a high degree of customer service, technical expertise and timeliness. This individual must be capable in maintaining and providing training and support for Windows PCs / Laptops, printers, PDAs, phones, office applications and some clinical applications and manage inventory and the IT helpdesk tracking system. Some travel between sites will be required to support users and equipment. Responsibilities will also include assisting in the maintenance of network and telecommunication infrastructure.

Responsibilities & Qualifications :

• College diploma or University degree in the field of computer science or related discipline with minimum of 2 years’ in a similar role required, preferably in a health care or broader public sector environment.
• Hands-on experience in a Windows Active Directory environment and be able to demonstrate applied knowledge of these skills.
• Must have thorough knowledge of current PC hardware standards, Microsoft Windows O / S 10, imaging and patching, Microsoft Office 365 and other common industry standard applications.
• Experience in supporting a variety of PDA’s, mobile electronic devices such as IPhones, Ipads and Microsoft surface tablets using MDM solutions (such as MS Intune or Endpoint Manager).
• Must have a thorough knowledge of current protocols / standards (TCP / IP, DHCP, DNS)
• Ability to work independently and in a team with all levels of staff, management, vendors
• Must have the physical strength, flexibility and endurance required to perform the job tasks as needed.
• Must have basic computer networking skills and knowledge on Cisco L2 and L3 switches is an asset.
• Strong analytical and problem solving skills with a methodical detail oriented approach to solutions.
• Good communication (both verbal and written) and strong interpersonal skills with the ability to operate effectively in a professional healthcare environment with technical, clinical, administrative and non-technical interdisciplinary team members, management and outside vendors / consultants.
• Able to operate with minimal supervision, manage time effectively, set priorities appropriately and maintain a professional demeanor under stress.
• Willingness to learn new technology and grow within position.

To apply for this exciting career opportunity, please email your resume and cover letter to [e-mail]. by referencing the job posting #02042025 Desktop Technical Analyst-FT. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre. We are a “Great Place to Work.” Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process, please notify the Human Resources Department.