Desktop Systems Specialist

Teledyne Technologies Inc.; Southwestern Ontario; Hybrid; CAD 69,000 - 91,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Desktop Systems Specialist to provide onsite and remote technical support across hardware, software, mobile devices, and workplace technology. The role emphasizes troubleshooting, deployment, and maintenance of desktop systems with strong customer service.

The ideal candidate has hands-on IT experience, works well in fast-paced environments, and can manage incidents through a ticketing system while collaborating with IT peers on upgrades and

Qualifications

• Minimum college diploma or degree in IT or related field.
• At least 5 years of desktop/technical support experience.
• Strong Windows and Microsoft 365 expertise.
• Experience with ServiceNow or similar ticketing systems.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot and resolve hardware, software, OS, and connectivity issues.
• Install, configure, image, and deploy desktop and laptop systems.
• Support Microsoft 365 applications and workplace productivity tools.
• Manage incidents and service requests through the ticketing system.
• Perform routine maintenance, software updates, and system patching.
• Support remote users and provide onsite assistance when required.
• Maintain accurate documentation, knowledge base articles, and support records.
• Assist with hardware inventory, asset management, equipment deployment, and replacement activities.
• Support endpoint security initiatives and promote cybersecurity best practices.
• Collaborate with IT team members to support technology upgrades and continuous improvement initiatives.

Skills

Desktop support

Deskside support

Service desk

Technical support

Windows support

Microsoft 365

Desktops & laptops

Printers

Mobile devices

Business applications

ServiceNow

Customer service

Communication

Problem solving

Team collaboration

Prioritization

Education

College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field

Tools

Microsoft Intune

Workspace ONE

AirWatch

Endpoint management

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

We are seeking a Desktop Systems Specialist to provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology. This role is responsible for troubleshooting and resolving technical issues, deploying, and maintaining desktop systems, supporting Microsoft 365 applications, and delivering exceptional customer service to employees.

The ideal candidate is a hands-on IT professional who enjoys solving problems, supporting users, and working in a fast-paced environment.

Job Duties & Responsibilities including but not limited to:

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues

• Install, configure, image, and deploy desktop and laptop systems.

• Support Microsoft 365 applications and workplace productivity tools

• Manage incidents and service requests through the ticketing system

• Perform routine maintenance, software updates, and system patching

• Support remote users and provide onsite assistance when required

• Maintain accurate documentation, knowledge base articles, and support records

• Assist with hardware inventory, asset management, equipment deployment, and replacement activities

• Support endpoint security initiatives and promote cybersecurity best practices

• Collaborate with IT team members to support technology upgrades and continuous improvement initiatives

Qualifications

• College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field

• 5+ years of experience in desktop support, deskside support, service desk, or technical support

• Strong experience supporting Windows environments and Microsoft 365 applications

• Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications

• Experience working within a ticketing system such as ServiceNow.

• Strong customer service, communication, and problem-solving skills

• Ability to work independently and in a team as needs arise.

• Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred Qualifications

• Experience with Microsoft Intune, Omnessa (Formerly Airwatch/WorkspaceOne), or other endpoint management tools.

• Experience supporting remote users

• Familiarity with Linux support is a plus

• CompTIA A+, Microsoft certifications, or other relevant technical certifications

Salary Range:

$68,600.00-$91,400.000

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.