Desktop Support Technician - 1504 - Helpdesk

Bill Gosling Outsourcing; Barrie; On-site; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & inclusion

Fun workplace

Job summary

Bill Gosling Outsourcing is hiring a Desktop Support Technician to assist end users with basic IT needs, hardware and software troubleshooting, and workstation maintenance at our Barrie office. Onsite work and collaboration with a global team ensure systems stay aligned with business goals.

You will support the Helpdesk, deploy workstations, and help streamline processes across channels. Prior hardware/software knowledge and customer-focused mindset are essential for success.

Qualifications

• High School Diploma or equivalent; IT study preferred.
• Post-secondary IT education preferred.
• Knowledge of IT support for hardware and software.

Responsibilities

• Assist the Helpdesk Support team with desktop tasks and workstation deployment.
• Support end users with hardware and software issues onsite and remotely.
• Maintain and install end-user workstation equipment and peripherals.
• Collaborate with IT and business teams across channels (voice, SMS, chat).
• Monitor operations and improve processes for tech efficiency.
• Knowledge of workstations, telephony software, and related peripherals.

Skills

Desktop Support

Helpdesk Support

Troubleshooting

Hardware

Software

Education

High School Diploma

Post-Secondary IT

Tools

Windows OS

Unix

Linux

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.

They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.

The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

What You'll Do

Compensation: $43,000 per year

Location: 55 Mulcaster Street, Barrie, Ontario

Work Model: Onsite

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.

They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.

The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

• Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
• Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
• Support IT Department with technology related tasks when required including data center and office cabling
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
• Champion company core values and other company programs
• Other duties as assigned

Education

High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

Post-Secondary education in a related IT field would be preferred

Knowledge of Information Technology in relation to supporting Hardware and Software

Experience

Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

Certificates, Licenses, & Registration

There are no personal certification, licensing, or registration requirements for this job

Reports to:

Helpdesk Team Leader/ Global Helpdesk Team Leader

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.