Desktop Support Specialist - Windows 11, Microsoft 365

Semtech; Richmond; On-site; CAD 60,000 - 68,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Technician to join their team in a dynamic and collaborative environment. This role involves providing top-notch support to end users, troubleshooting hardware and software issues, and maintaining essential systems like Active Directory and VOIP. The ideal candidate will have over 5 years of experience in desktop support, strong knowledge of Windows 11, and excellent communication skills. If you thrive in a fast-paced setting and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in desktop support in a corporate environment.
• Strong knowledge of Windows 11 and Office 2016/o365.

Responsibilities

• Field incoming help requests from end users via phone and email.
• Troubleshoot and diagnose hardware and software issues.
• Manage Active Directory and maintain VOIP phone systems.

Skills

Desktop Support

Windows 11

Outlook

Office 2016/o365

Interpersonal Communication

Multi-tasking

Education

Bachelor's in Computer Science

Information Management

Tools

Active Directory

VOIP Systems

Job description

Location: Richmond, BC, Canada

Work Arrangement: Onsite Monday - Friday

Responsibilities:

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner
• Diagnose problems through troubleshooting skills, logic, research, and isolation steps
• Configure, support and perform routine maintenance of hardware and software for desktops
• Troubleshoot PC and printer problems
• Provide basic LAN/VPN support
• Install and upgrade software
• Build and deploy PCs and Laptops
• Record all client inquiries, from initial call to incident resolution
• Manage Active Directory environment
• Maintain VOIP phone system
• Maintain records of hardware, software and network inventory

Minimum Qualifications:

• 5+ years of Desktop support experience in medium to large corporate environment
• Strong Windows 11, Outlook & Office 2016/o365 knowledge
• Excellent interpersonal communication skills
• Ability to multi-task
• BS in Computer Science/ Information Management

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is $60,000 - $68,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

#LI-Onsite