Desktop Support Specialist (12-14 Month Contract)

Nicola Wealth Management Ltd.; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

Join a dynamic team as a Desktop Support Specialist in Toronto! This exciting 12-14 month contract role offers the opportunity to provide high-quality technical support in a collaborative environment. You'll be part of a forward-thinking company recognized for its exceptional culture and commitment to employee growth. Your expertise in troubleshooting Windows 11 and Microsoft Office 365 will be essential in ensuring smooth operations. With a competitive salary range and a supportive workplace, this role is perfect for those looking to make a real impact while advancing their career in technology.

Benefits

Profit sharing

Benefit programs

Share ownership program

Qualifications

• 1-2 years IT helpdesk experience preferred in medium to large offices.
• Proficient in Microsoft Office 365 and Windows 11 troubleshooting.

Responsibilities

• Triage helpdesk tickets and provide Tier 1 support for hardware/software.
• Setup laptops and peripherals for local and remote locations.

Skills

Troubleshooting skills in Windows 11

Customer service

Communication skills (verbal and written)

Problem-solving

Education

College diploma in Information Systems

Equivalent related work experience

Tools

Microsoft Office 365

Intune

Azure

AutoPilot

Power Platform (Power Automate, Power Apps, PowerBI)

Active Directory

Job description

Desktop Support Specialist (12-14 Month Contract)

Toronto, ON

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth.

By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let’s talk!

About the Team:

Our Technology Team is a dynamic group of innovators, problem-solvers, and tech enthusiasts. Our team drives digital transformation, elevates user experiences, and empowers our company to thrive in the ever-evolving tech landscape. In our collegial, supportive and collaborative workplace, you will be provided with excellent tools, opportunities for learning and development, and be involved in interesting projects.

Purpose of the Role:

We are seeking an individual who will be responsible for providing high-quality technical support to staff for all their technology needs. You have an overall sense of the business’s needs, apply a broader perspective to your work, and are good at balancing conflicting demands. You are a problem solver with a can-do attitude, driven to find simple solutions to complex problems and are flexible and adaptive to continual change.

This role will operate on a hybrid working model and be based in Toronto. This role is a 12-14 month contract position.

Core Responsibilities:

• Triage helpdesk tickets.
• Act as main resource for all client-side related hardware and software installation, configuration, upgrades, maintenance and Tier 1 troubleshooting.
• Perform daily Tier 1 support, monitoring and administration tasks for the corporate Windows-based client devices.
• Setup laptops and peripherals for local and remote locations.
• Provide professional support to all users (including remote/mobile users) for all IT-related technical issues including hardware, software (custom and out of box), business applications, printers, smart phones, etc.
• Perform onboarding tasks for new user account creation.
• Provide after-hours Tier 1 support as required.
• Perform routine upgrades and preventative maintenance for various hardware.

Required Skills & Qualifications:

• College diploma in Information Systems or equivalent related work experience and/or education.
• 1-2 years IT helpdesk related experience preferred (preferable in medium to large sized office environments).
• 2+ years customer service experience preferred.
• Superior troubleshooting skills in Windows 11 desktop environments.
• Proficient in Microsoft Office 365 (User and Admin), Exchange online, Teams (User and Admin).
• Proficient in web-based applications such as Intune, Azure, AutoPilot, AAD, etc.
• Familiar with ticketing systems.
• Able to provide desktop and web application troubleshooting relating to OS environment and network issues.
• Understanding of network protocols used in LAN and WAN environments including remote connectivity.
• Working Knowledge of Power Platform (Power Automate, Power Apps, PowerBI).
• Knowledge of Active Directory and creation/management of users.
• Basic identity and endpoint security understanding.
• Outstanding English communication skills (verbal and written).
• Must be legally eligible to work in Canada for any employer.

Compensation & Benefits Package:

This position comes with a competitive base salary hiring range of $55,000 - $65,000; dependent on experience, skills, qualifications and internal equity.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.

Please include both a cover letter and resume in support of your application. We are an inclusive, equal opportunity employer. For more information about this and other roles: www.nicolawealth.com/careers.

It is our priority to remove barriers to provide equal access to employment. Should you require reasonable accommodation during the recruitment process please contact us at [e-mail] and we will work with you to meet your needs. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Nicola Wealth policies.

Thank you for your interest in a career with Nicola Wealth!