Desktop Support Specialist (12-14 Month Contract)

Nicola Wealth Management Ltd.; Old Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

An innovative firm is seeking a dedicated IT support specialist to join their dynamic Technology Team in Toronto. This exciting role involves providing high-quality technical support, troubleshooting hardware and software issues, and ensuring seamless operations for all users. With a focus on digital transformation and user experience, you will be part of a collaborative environment that values problem-solving and adaptability. The position offers a hybrid working model and is a 12-14 month contract, making it a great opportunity for those looking to grow their skills and contribute to meaningful projects. If you're passionate about technology and eager to make an impact, this role is for you.

Benefits

Profit-sharing programs

Comprehensive benefits package

Share ownership program

Learning and development opportunities

Qualifications

• College diploma in Information Systems or equivalent experience required.
• 1+ year IT helpdesk experience preferred in medium to large environments.

Responsibilities

• Triage helpdesk tickets and provide Tier 1 support for IT issues.
• Setup laptops and peripherals for local and remote users.
• Perform onboarding tasks for new user account creation.

Skills

Troubleshooting skills in Windows 10/11

Microsoft Office 365 proficiency

Experience with ticketing systems

Basic desktop and web application troubleshooting

Understanding of network protocols

Education

College diploma in Information Systems

1+ year IT helpdesk experience

Tools

ServiceNow

JIRA

ManageEngine

Freshdesk

Job description

About the Team:

Our Technology Team is a dynamic group of innovators, problem-solvers, and tech enthusiasts. Our team drives digital transformation, elevates user experiences, and empowers our company to thrive in the ever-evolving tech landscape. In our collegial, supportive, and collaborative workplace, you will be provided with excellent tools, opportunities for learning and development, and be involved in interesting projects.

Purpose of the Role:

We are seeking an individual who will be responsible for providing high-quality technical support to staff for all their technology needs. You have an overall sense of the business’s needs, apply a broader perspective to your work, and are good at balancing conflicting demands. You are a problem solver with a can-do attitude, driven to find simple solutions to complex problems and are flexible and adaptive to continual change.

This role will operate on a hybrid working model and be based in Toronto. This role is a 12-14 month contract position.

Core Responsibilities:

• Triage helpdesk tickets.
• Act as main resource for all client-side related hardware and software installation, configuration, upgrades, maintenance, and Tier 1 troubleshooting.
• Perform daily Tier 1 support, monitoring, and administration tasks for the corporate Windows-based client devices.
• Setup laptops and peripherals for local and remote locations.
• Provide professional support to all users (including remote/mobile users) for all IT-related technical issues including hardware, software (custom and out of box), business applications, printers, smart phones, etc.
• Perform onboarding tasks for new user account creation.
• Provide after-hours Tier 1 support as required.

Required Skills & Qualifications:

• College diploma in Information Systems or equivalent experience and/or education.
• 1+ year IT helpdesk related experience preferred (preferable in medium to large sized environments).
• Superior troubleshooting skills in Windows 10 / 11 desktop environments.
• Proficient in Microsoft Office 365.
• Familiar with ticketing systems like ServiceNow, JIRA, ManageEngine, or Freshdesk.
• Able to provide basic desktop and web application troubleshooting (IIS, ASP.NET) relating to OS environment and network issues.
• Understanding of network protocols used in LAN and WAN environments including remote connectivity.
• Working knowledge of Microsoft M365 suite of applications.

Compensation & Benefits Package:

This position comes with a competitive base salary hiring range of $55,000 - $65,000; dependent on experience, skills, qualifications, and internal equity.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit-sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.