Desktop Support Engineer

Excis Compliance; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading IT company is urgently seeking Desktop Support Engineers to provide critical on-site technical support in a dynamic environment. This role offers the chance to troubleshoot issues with desktops and applications, manage user accounts, and ensure compliance with IT security policies. With immediate application reviews and interviews within weeks, this is a stable opportunity for passionate IT professionals looking to grow their careers.

Benefits

Long-term assignment with industry leader

Modern office locations

Immediate application review

Qualifications

• 2+ years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS, Microsoft 365, and networking.
• Experience with ticketing systems like ServiceNow or Jira.

Responsibilities

• Provide on-site technical support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and network issues.
• Install and maintain Windows OS and Microsoft 365.

Skills

Technical support

Problem-solving

Customer-focused

Networking

Education

CompTIA A+

Microsoft MTA

ITIL

Tools

ServiceNow

Jira

Job description

We are urgently seeking Desktop Support Engineers to join our IT team in Dublin. In this role, you will provide critical on-site technical support to ensure seamless operations for our employees. This is an excellent opportunity to work in a dynamic environment and grow your IT career.

Responsibilities:

• Provide on-site technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain Windows OS, Microsoft 365, and enterprise applications.
• Manage user accounts, permissions, and access controls in Active Directory.
• Document solutions and escalate complex issues as needed.
• Ensure compliance with IT security policies.

Requirements:

• 2+ years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Customer-focused attitude with excellent problem-solving skills.
• Certifications (e.g., CompTIA A+, Microsoft MTA, ITIL) are a plus.

Why Apply?

• Urgent hiring - Interviews completed within 1-2 weeks
• Stable role - Long-term assignment with industry leader
• Prime locations - Modern offices in Dublin 4 & Blackrock

Apply Now!

We're reviewing applications immediately.

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