Desktop & IT Support Specialist
woodbineentertainment
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Job summary
Woodbine Entertainment Group is seeking an IT Support Specialist to respond to technical requests, analyze issues, and assist with installation and maintenance of hardware and software. You will advise on effective technology use and coordinate with external partners to ensure smooth operations.
The role requires strong troubleshooting, networking and OS knowledge, plus the ability to read manuals and OEM guides; certifications are an asset.
Qualifications
- College diploma or university degree in computer science; 2+ years of equivalent work experience.
- Certifications in Microsoft and Cisco products are an asset.
- Excellent technical knowledge of computer hardware, peripherals and components.
- Hands-on troubleshooting experience.
- Good to excellent working knowledge of networking, operating systems and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
Responsibilities
- Respond to technical support requests and prioritize them.
- Analyze issues to identify causes, solutions and trends.
- Support installation and maintenance of equipment or software.
- Advise on effective technology use.
- Coordinate with external organizations on technical and software matters.
- Create and maintain documentation.
- Follow and help define standard procedures and best practices.
Skills
Education
Tools
Job description
Woodbine Entertainment Group is seeking an IT Support Specialist to respond to technical requests, analyze issues, and assist with installation and maintenance of hardware and software. You will advise on effective technology use and coordinate with external partners to ensure smooth operations.
The role requires strong troubleshooting, networking and OS knowledge, plus the ability to read manuals and OEM guides; certifications are an asset.
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