Desktop Analyst

Woodbine Entertainment Group; Calgary; On-site; CAD 62,000 - 70,000; Full time

Job summary

Woodbine Entertainment Group in Calgary is seeking a Desktop Analyst to deliver comprehensive technical support to end users across the organization, ensuring reliable performance of end-user devices through installation, configuration, troubleshooting, repair and upgrades.

You will handle on-site visits, remote sessions, phone or chat support, create and maintain documentation, and help define standard procedures to minimize downtime and maximize productivity.

Qualifications

• College diploma or university degree in computer science or equivalent work experience.
• Certifications in Microsoft or Cisco are an asset.
• Strong knowledge of computer hardware, peripherals and components.
• Hands-on troubleshooting experience.
• Good to excellent working knowledge of networking, operating systems and standards.

Responsibilities

• Respond to technical support requests and prioritize them.
• Analyze issues to find causes, solutions, and trends.
• Support installation and maintenance of equipment or software.
• Advise on effective technology use.
• Coordinate with external organizations on technical and software matters.
• Create and maintain documentation.
• Follow and help define standard procedures and best practices.

Skills

Technical support

Troubleshooting

Networking

Operating systems

Documentation

Hardware knowledge

Education

College diploma or university degree in computer science

Certifications in Microsoft and Cisco

Job description

Desktop Analyst

A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

The Desktop Analyst is responsible for delivering comprehensive technical support to end users within our organization. This role ensures the reliability and optimal performance of all end-user devices by managing installation, configuration, troubleshooting, repair, maintenance, and upgrades. The Desktop Analyst proactively addresses and resolves hardware, software, and connectivity issues through onsite visits, remote sessions, phone, or chat support. By providing timely, clear, and effective solutions, this position plays a critical role in maintaining productivity and a positive user experience within the organization.

• Respond to technical support requests and prioritize them
• Analyze issues to find causes, solutions, and trends
• Support installation and maintenance of equipment or software
• Advise on effective technology use
• Coordinate with external organizations on technical and software matters
• Create and maintain documentation
• Follow and help define standard procedures and best practices

• College diploma or university degree in the field of computer science and/or 2 or years equivalent work experience
• Certifications in Microsoft and Cisco products an asset
• Excellent technical knowledge of computer hardware, peripherals and components
• Hands-on troubleshooting experience
• Good to excellent working knowledge of networking, operating systems and standards
• Able to read and understand technical manuals, procedural documentation, and OEM guides

Reason for Vacancy: Replacement

Salary range: The target hiring salary range for this position is $62,000 - $70,000. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process.

Diversity, Equity, Inclusion and Belonging Be Yourself.

We believe differences should be valued and celebrated.

By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people.

Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity.

Diversity breeds innovation.

We want people to think differently.

Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

At the core of everything we do is the beauty of the race horse, but it takes thousands of people from diverse backgrounds to do it as well as we do.

Our team is expanding, and we want to hire the most talented people we can. Our team members work in fields such as wagering, hospitality, marketing, property services, finance, broadcasting, IT and much more.

Thanks for your interest in working with Woodbine Entertainment!