Desktop Engineering Specialist

Yochana; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Yochana in Toronto, Canada is seeking a Junior Endpoint Engineering Specialist to support endpoint management, software deployment, patching, and compliance. You will work closely with senior engineers to maintain secure and reliable endpoint services.

The role involves hands-on work with Intune, MECM, Defender for Endpoint, and Microsoft 365, plus documentation, Jira/ServiceNow tasks, and participation in endpoint projects within a large enterprise environment.

Qualifications

• 2–4 years of experience in desktop support, endpoint administration or IT operations.
• Basic knowledge of Microsoft Intune, MECM, Windows endpoint management and Microsoft 365 technologies.
• Experience deploying software, patching and endpoint troubleshooting.
• Familiarity with PowerShell or other scripting tools is an asset.
• Strong communication, documentation and problem-solving skills.

Responsibilities

• Support endpoint management platforms such as Intune, MECM, Entra ID and Defender for Endpoint.
• Assist with software deployments, device configuration, policy updates and compliance monitoring.
• Help validate changes and maintain endpoint management documentation.
• Provide technical support for endpoint-related incidents and service requests; troubleshoot Windows and Microsoft 365 apps.
• Escalate complex problems and assist with root cause analysis.

Skills

Desktop support

Endpoint administration

IT operations

PowerShell scripting

Tools

ServiceNow

Jira

Intune

MECM

Entra ID

Microsoft Defender

Windows Autopatch

Microsoft 365

Job description

Any specific tools/skillset: ServiceNow platform development skills

Role Description:

Purpose:

The Junior Endpoint Engineering Specialist is responsible for supporting endpoint management, software deployment, patching, compliance, and operational support activities. Working closely with senior engineers, the role helps maintain secure and reliable endpoint services while contributing to ongoing endpoint engineering initiatives.

Key Responsibilities:

• Support Microsoft Intune, MECM, Entra ID, Microsoft Defender, and related endpoint management platforms.
• Assist with software deployments, device configuration, policy updates, and compliance monitoring.
• Help validate changes and maintain endpoint management documentation.

Software Deployment, Patching & Compliance:

• Assist with software packaging, application deployments, and monthly patching activities.
• Support vulnerability remediation and endpoint compliance efforts.
• Investigate deployment failures and work with senior engineers to resolve issues.

Operational Support & Troubleshooting:

• Provide technical support for endpoint-related incidents and service requests.
• Troubleshoot Windows, Microsoft 365 Apps, software installation, and device management issues.
• Escalate complex problems and assist with root cause analysis activities.

Documentation & Process Support:

• Maintain technical documentation, procedures, and knowledge articles.
• Support change management and testing activities for endpoint-related changes.
• Document deployment results, remediation efforts, and operational processes.

Project Support:

• Participate in endpoint engineering projects and improvement initiatives.
• Complete assigned tasks using Jira, ServiceNow, or other approved tools.
• Collaborate with Endpoint Engineering, Security, Infrastructure, and Service Desk teams.

Required Qualifications

• 2-4 years of experience in desktop support, endpoint administration, IT operations, or a related role.
• Basic knowledge of Microsoft Intune, MECM, Windows endpoint management, and Microsoft 365 technologies.
• Experience supporting software deployments, patching, and endpoint troubleshooting.
• Familiarity with PowerShell or other scripting tools is an asset.
• Strong communication, documentation, and problem-solving skills.

Preferred Qualifications

• Experience with Intune, MECM, Defender for Endpoint, or Windows Autopatch.
• Experience working with ServiceNow, Jira, or similar platforms.
• Microsoft endpoint management or Microsoft 365 certifications.
• Experience working in a large enterprise environment.