Desktop Analyst

Woodbine-Entertainment; Canada; On-site; CAD 62,000 - 70,000; Full time

Job summary

Woodbine Entertainment is seeking a Desktop Analyst to deliver comprehensive technical support to end users across the organization. You will manage installation, configuration, troubleshooting, repair, maintenance, and upgrades of end-user devices, ensuring reliable performance and a positive user experience.

Responsibilities include prioritizing requests, analyzing issues, supporting equipment/software deployment, advising on technology use, coordinating with external vendors, creating

Qualifications

• College diploma or university degree in computer science or related field.
• 2+ years of equivalent work experience.
• Certifications in Microsoft and Cisco are assets.
• Excellent technical knowledge of computer hardware and peripherals.
• Strong troubleshooting, networking, OS knowledge.

Responsibilities

• Respond to technical support requests and prioritize them.
• Analyze issues to find causes, solutions, and trends.
• Support installation and maintenance of equipment or software.
• Advise on effective technology use.
• Coordinate with external organizations on technical and software matters.
• Create and maintain documentation.
• Follow and help define standard procedures and best practices.

Job description

A NEW BREED OF ENTERTAINMENTWith almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.The Desktop Analyst is responsible for delivering comprehensive technical support to end users within our organization. This role ensures the reliability and optimal performance of all end-user devices by managing installation, configuration, troubleshooting, repair, maintenance, and upgrades. The Desktop Analyst proactively addresses and resolves hardware, software, and connectivity issues through onsite visits, remote sessions, phone, or chat support. By providing timely, clear, and effective solutions, this position plays a critical role in maintaining productivity and a positive user experience within the organization.Primary daily responsibilities include:• Respond to technical support requests and prioritize them• Analyze issues to find causes, solutions, and trends• Support installation and maintenance of equipment or software• Advise on effective technology use• Coordinate with external organizations on technical and software matters• Create and maintain documentation• Follow and help define standard procedures and best practicesQualificationsCollege diploma or university degree in the field of computer science and/or 2 or years equivalent work experienceCertifications in Microsoft and Cisco products an assetExcellent technical knowledge of computer hardware, peripherals and componentsHands-on troubleshooting experienceGood to excellent working knowledge of networking, operating systems and standardsAble to read and understand technical manuals, procedural documentation, and OEM guidesReason for Vacancy: ReplacementSalary range: The target hiring salary range for this position is $62,000 - $70,000. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection processDiversity, Equity, Inclusion and BelongingBe Yourself.We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.