Deskside Technician - FTR - Vancouver

NTT DATA, Inc.; Vancouver; On-site; CAD 69,000 - 84,000; Full time

Job summary

NTT DATA BCU, Inc. in Vancouver, BC, seeks a Deskside Technician to provide on-site and remote IT support, resolve routine and non-routine problems, and assist with hardware/software installation and configuration.

The role involves shift work including evenings and weekends and requires a valid driver’s license and vaccination per policy. Join a team within NTT DATA Services, supporting a diverse client base in Canada with opportunities for professional growth and union-backed employment

Qualifications

• 1–2 years of desktop/software support and hardware experience (break/fix).
• 1–2 years’ experience with application packages.
• Experience with printer support, Office 365, Active Directory, and ticketing systems (ServiceNow).
• Must have driver's license and reliable personal transportation.
• On-Call/Shift work required (evenings/weekends/nights).
• Must be fully vaccinated per Health Authority policy; vaccination proof collected during onboarding.

Responsibilities

• Receives, reviews, and completes service requests.
• Resolves technical problems that require onsite presence.
• Installs and configures computer hardware, software, and peripherals.
• Works independently to identify and resolve underlying technical issues.
• Provides routine instruction to customers in systems and protocols.
• Alerts Manager to current or potential problems with systems or applications.
• Provides feedback on processes and customer service issues.
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Skills

Desktop support

Hardware repair

Printer support

Office 365

Ticketing systems

Tools

ServiceNow

Active Directory

Job description

• No direct supervision.

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

• 1-2 years’ experience with desktop/software support & hardware (break/fix).
• 1-2 years’ experience with application packages.
• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
• Must have Drivers license and reliable personal transportation
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
• On-Call/Shift work required (evenings/weekend/nights).

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No direct supervision.

Project/Team Leadership or Training

• No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale (2026): CAD 76265.487

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.