Deskside Support / Field Services in Ottawa

DXC Technology Company; Ottawa; On-site; CAD 38,000 - 70,000; Full time

Benefits offered by this job

DXC benefits program

Health, dental and vision insurance

Job summary

DXC Technology is seeking a dedicated Helpdesk professional for on-site support in Ottawa, Ontario. The candidate must be a Canadian citizen with 10 years of verifiable history on Canadian soil to obtain Security Clearance.

You will provide telephone and email support for applications and hardware, document requests, and manage tickets while maintaining professionalism in a fast-paced environment. Bilingual English/French is preferred.

Qualifications

• 3–5 years of general experience or equivalent combination of experience and college education.
• Must be a Canadian citizen with 10 years verifiable history on Canadian soil to obtain Security Clearance.
• Experience in a customer-facing role, remote or on-site.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Willingness to lift/move up to 25 lbs and stand/walk for long periods.

Responsibilities

• Provide telephone and email support for applications and hardware.
• Ensure 2nd-level support is monitored during working hours.
• Respond to requests courteously and professionally.
• Document requests using a ticketing system.
• Assess and resolve support requests based on urgency and type.
• Apply problem-solving techniques before escalation.
• Troubleshoot software and hardware issues and arrange repairs.
• Perform other duties as assigned.

Skills

Customer facing

Communication

Problem solving

Teamwork

Bilingual English/French

Education

College education or equivalent

Tools

Microsoft Office

Job description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

About The Role

DXC Technology is seeking a highly motivated team member willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future.

What You´ll Do

• Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
• Ensuring the 2nd-level support is monitored at all times during hours of operation.
• Responding to requests in a courteous, professional, and appropriate manner
• Documenting requests using a ticketing system.
• Assessing and resolving all support requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Other duties as assigned

Who You Are

• Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
• This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
• Experience in customer facing role either remote or face to face
• Superior skills in both written and verbal communication
• Problem solving skills
• Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner
• Ability to work independently, as well as in a team environment
• Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
• Competence to prioritize and to redefine priorities when necessary
• Knowledgeable in case management processes.
• Experience handling stressful situations
• Experience with word processing, spreadsheet, presentation, email and database products would be an asset.
• Knowledge of Microsoft Windows, Printers, and PDA's, etc.
• Documents management system and networking an asset
• Ability to lift/move up to 25lbs.
• Ability to potentially stand and or walk for long periods.
• Bilingualism (French/English)

Work Environment

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

• This position is at client site in Ottawa

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.