ServiceNow Developer (ITSM Module) At Client Site in Ottawa

DXC Technology Philippines; Ottawa; Hybrid; CAD 68,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness program

Retirement plan

Paid holidays

Paid time off

Life and disability insurance

Job summary

DXC Technology Philippines seeks a seasoned ServiceNow Developer to lead ITOM/ITSM implementations in a Canadian context, collaborating with global teams to translate requirements into scalable platform solutions.

The role emphasizes design, development, reviews, UAT, data migration, and reporting, with a focus on security compliance and observable IT operations. The team values learning, inclusion, and strong ethics.

Qualifications

• 5+ years of software development experience in ITSM/ITOM.
• Experience with ServiceNow implementations and workflows.
• Strong communication and mentoring skills.

Responsibilities

• Collaborate with multi-functional teams to gather requirements for ServiceNow implementations.
• Design, develop, and implement ServiceNow solutions and automations.
• Provide technical guidance and mentor junior team members.
• Participate in UAT and data migration activities.
• Develop dashboards and reports to visualize ServiceNow data.

Skills

ServiceNow

ITOM/ITSM

Data analysis

Mentoring

UAT

Job description

Job Description:

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

What You’ll DO:

• Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations.
• Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Participate in identifying and resolving process bottlenecks.
• Design, develop, and implement solutions using ServiceNow platform capabilities.
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
• Develop and maintain ServiceNow workflows, forms, scripts, and reports.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
• Customize and configure ServiceNow applications based on business needs.
• Configure the ServiceNow platform to meet the organization's ITOM requirements.
• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

Key Activities:

Discovery, Service Mapping, Event Management:

• Discover devices and applications across various network segments to ensure data quality of CMDB.
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

Development:

• Conduct requirements analysis for development of new features, components and enhancements to existing components.
• Conduct or participate in design discussions, design/code walkthrough meetings.
• Design, develop, review, test, deploy and support out of the box solutions in the platform.
• Ensure compliance to customers security best practices and coding standards.
• Ensure compliance to customers reference architecture and requirement/design artefacts.
• Ensure compliance to customers development and release methodologies (CM/CI/CD).
• Navigate and adapt to various environments providing support for and working closely with customers.
• Contribute to production work including deployments and incident and problem management.

Integration:

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.

Reporting:

• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.

Continuous Improvement:

• Stay informed about industry best practices and evolving regulatory requirements.
• Propose and implement improvements to ITOM processes and ServiceNow configurations.

Who You Are

• Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
• This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• Experience with system administration, and of ServiceNow.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Experience in setting up and managing out of the box applications.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
• Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Ability to learn quickly and adapt to new technologies.
• Experience in Observability a plus.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.
• Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families and our approach is to encourage and support masking, testing, and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing, and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800.

Full-time hires are eligible to participate in the DXC benefit program.

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.