Deskside Support

PeopleToGo; Moncton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology service provider is looking for a Deskside Support / Help Desk / Field Service Technician. This role involves installing and troubleshooting hardware and software, providing customer support, and performing maintenance on various devices. Candidates should have relevant experience, strong troubleshooting skills, and the ability to work independently or as part of a team.

Qualifications

• 1-2 years of field service experience on hardware roll-outs.
• Strong internetworking and troubleshooting skills.
• Self-starter capable of managing multiple tasks.

Responsibilities

• Perform intermediate IMAC activities such as hardware roll-out.
• Provide Level 1 or Level 2 Help Desk support.
• Communicate with customers to diagnose problems.

Skills

Troubleshooting

Internetworking

Self-starter

Customer Communication

Hardware Roll-outs

Education

Diploma from a recognized IT program

A+ certification

Tools

Cisco Certifications

Microsoft Certifications

OEM Certifications

Job description

Position : Deskside Support / Help Desk / Field Service Technician

Type : Full-time, Part-time, or Per Project

Responsibilities :

• Perform intermediate IMAC (installs, moves, adds, changes) activities : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Perform deskside support services, including installing and troubleshooting hardware, software, and network-related issues
• Provide Level 1 or Level 2 Help Desk support
• Perform basic LAN and internetworking activities
• Handle depot service repairs & remedial maintenance
• Respond to, update, and close calls from the National Dispatch / Call Management Center
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements

Knowledge, Skills, and / or Abilities Required :

• 1-2 years of field service experience involving hardware roll-outs, refreshes, and deployment activities
• 1-2 years of deskside support experience
• Strong internetworking and troubleshooting skills
• Valid A+ certification
• Additional vendor certifications from Cisco, Microsoft, or OEMs (Dell, Toshiba, Lenovo, HP) are a plus
• Self-starter with the ability to manage multiple tasks
• Ability to work independently or as part of a team
• Capable of completing tasks effectively with minimal supervision
• Flexible work schedule availability
• Minimum of a Diploma from a recognized IT program

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.