Deskside Support

PeopleToGo; Moncton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Deskside Support / Help Desk Technician to join their dynamic team. In this role, you will be responsible for performing hardware roll-outs, providing deskside support, and handling software installations. The ideal candidate will have strong troubleshooting skills, a commitment to exceptional customer service, and the ability to work independently or as part of a team. If you are a self-starter with a passion for technology and customer satisfaction, this opportunity offers a chance to grow in a supportive environment while making a significant impact on client operations.

Qualifications

• 1-2 years of field service experience in hardware roll-outs and deployment activities.
• A+ certification is required; vendor certifications are advantageous.

Responsibilities

• Perform hardware roll-outs, refreshes, and deployment activities.
• Provide Level 1 & 2 Help Desk support and troubleshoot issues.

Skills

Field Service Experience

Deskside Support

Troubleshooting Skills

Customer Service Skills

Communication Skills

Self-Starter

Education

Diploma from a recognized IT program

A+ Certification

Tools

Cisco Certifications

Microsoft Certifications

OEM Certifications (Dell, Toshiba, Lenovo, HP)

Job description

Position : Deskside Support / Help Desk / Field Service Technician

Location : Moncton, New Brunswick

Type : Full-time / Part-time or Per Project

Responsibilities :

• Perform intermediate IMAC (installs, moves, adds, changes) activities: hardware roll-outs, refreshes, and other deployment-related activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation, support, and upgrades
• Perform deskside support services installing and troubleshooting hardware, software, and network-related issues
• Provide Level 1 & 2 Help Desk support
• Perform basic LAN and internetworking activities
• Handle bench repairs (depot service) & remedial maintenance
• Respond to, update, and close calls from the National Dispatch / Call Management Center
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required :

• 1-2 years of field service experience in hardware roll-outs, refreshes, and deployment activities
• 1-2 years of deskside support experience
• Strong internetworking and troubleshooting skills
• Having an A+ certification is required
• Vendor certifications from Cisco, Microsoft, and OEMs (Dell, Toshiba, Lenovo, HP) are advantageous
• Self-starter with the ability to manage multiple tasks
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Flexibility to work various schedules
• Minimum of a Diploma from a recognized IT program

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

Apply Now