Deskside Service Technician - Tier 1

Microserve; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Deskside Service Technician to join their onsite team in Richmond, BC. The successful candidate will maintain and repair computers and printers while providing exceptional customer service. Responsibilities include troubleshooting hardware and software issues, training users, and documenting service requests. Applicants should have experience in technical support and strong communication skills. This role offers a competitive hourly wage of $21 - $26, along with benefits like paid vacations and medical plans.

Benefits

Paid vacations

Additional personal days

Paid sick days

Extended Medical and Dental plan

Qualifications

• Experience in the service and repair of computers and/or printers.
• Experience diagnosing software, network, and other IT issues.
• Must be able to lift up to 50+ lbs.

Responsibilities

• Maintains, deploys, analyzes, troubleshoots, and repairs computer hardware and software.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Delivers exceptional customer service to clients.

Skills

Experience in service and repair of computers and/or printers

Diagnosing software, network, and IT issues

Excellent written and verbal communication skills

Positive customer service skills

Education

CompTIA (or similar) Certification

Manufacturer certifications

Job description

Deskside Service Technician - Tier 1

Location: Richmond, BC

Opportunity at Microserve

Position Overview

Microserveis looking for a Deskside Service Technician, Tier 1 to join our onsite team inRichmond,BC.The Deskside Service Technician, Tier1's mainresponsibilities will be to help find solutions to a variety of technical problems byrespondingto hardwaretickets.

They willbe responsible fordeploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.

They will have the ability to diagnose and repair hardware and software issues while delivering exceptional customer service to our client.We are looking for someone whois dedicated to providinggreat customer service while solving technical problems. If you pride yourself on your technicalknow-how, delivering excellent customer service whilemaintainingand continuously upgrading your technicalskillset,this is the role for you!

Responsibilities

• Maintains, deploys, analyzes, troubleshoots, and repairs workstations, laptops, printer systems, other computer hardware,softwareand related peripherals
• Documents,maintains, upgrades,or replaces hardware and software systems
• Performs diagnostic repairs and preventative maintenance for our clients in the local area
• Trains and consults end users on workstations, laptops, printer functions and other computer hardware and related peripherals asrequired
• Ensurestimelyupdates are entered into the service management tool
• Deliver exceptional customer service to our clients
• Manage multiple priorities

Qualifications and Education Requirements

• Experience in the service and repair of computers and/or printers
• Experience diagnosing software, network,and other IT issues
• Excellent written and verbal communication skills
• Positive customer service skills
• CompTIA (or similar) Certification is considered an asset
• Manufacturer certifications are considered an asset

Position Requirements

• Must be able tolift upto 50+ lbs.
• Must be able to pass a criminal record check
• Must be a self-starter and be able to manage yourday-to-daytasks

Compensation and Benefits

• In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $26 per hour
• Paid vacations
• Additional 5 personal days
• Paid sick days
• Extended Medical and Dental plan from day one

AtMicroserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. AtMicroserve, we believe that compensation conversations should always be ongoing.

About Us

AtMicroserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over450team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.