Deskside Consultant

Lvs1; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Long View in Vancouver, BC is seeking an experienced Deskside Consultant to support client sites and empower users with excellent service.

The role covers deploying laptops, provisioning Windows 11 via Intune Autopilot, and providing Tier 1 end-user support, with opportunities to mentor teammates and grow.

Applicants should have 5+ years IT support, strong Microsoft experience, and certifications such as CompTIA A+ and Microsoft Certifications.

Qualifications

• 5+ years of IT support experience in a Microsoft environment.
• Post-secondary education in a related field and relevant certifications.
• CompTIA A+ and Microsoft Certifications preferred.
• Experience with Windows/Linux/Mac OS and remote support.

Responsibilities

• Deploy and support laptops and peripherals for new and existing users, following team standards
• Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support
• Deliver clear, professional communication with customers, stakeholders, and service providers
• Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
• Mentor and support less experienced team members, both on-site and remote
• Ensure compliance with client IT security, technology standards, and service practices
• Follow and model Health, Safety, Security, and Environmental policies and safe work practices
• Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)
• Participate in regional IT team collaboration to ensure consistent service delivery
• Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

Skills

IT support

Windows OS

Mac OS

Linux

Active Directory

O365

Remote support

VPN

Citrix

PC hardware

Printer hardware

Communication

CompTIA A+

Microsoft Certifications

Education

Post-secondary education in a related field

CompTIA A+ Certification

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user support and want to work for a company that truly cares about their clients?

We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Vancouver to support our clients on-site in Vancouver! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

Deploy and support laptops and peripherals for new and existing users, following team standards

Provision Windows 11 devices usingIntune Autopilot (no traditional imaging); provide Tier 1 end-user support

Deliver clear, professional communication with customers, stakeholders, and service providers

Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed

Mentor and support less experienced team members, both on-site and remote

Ensure compliance with client IT security, technology standards, and service practices

Follow and model Health, Safety, Security, and Environmental policies and safe work practices

Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)

Participate in regional IT team collaboration to ensure consistent service delivery

Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role

Knowledge of server operations, infrastructure, web interfaces, remote access tools

Hands-on experience with Windows/Linux/Mac OS environments

Experience with:

-> Microsoft Office O365

-> Remote support

-> PC / printer hardware / VPN / Citrix

-> Active Directory

Ability to identify issues, escalate appropriately and work to resolve them

Effective written and verbal communication skills

Post-secondary education in a related field

CompTIA A+ Certification

Microsoft Certifications

Great people and culture

Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work– Be part of exciting projects while accessing all the latest technologies

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know