Deskside Consultant

Long View Systems; Vancouver; On-site; CAD 53,000 - 69,000; Full time

Benefits offered by this job

Relocation assistance

Career growth opportunities

Access to latest technologies

Job summary

Long View Systems is seeking a Deskside Consultant to join the Vancouver BC branch. You will deploy and support laptops, provision Windows devices with Intune Autopilot, and deliver excellent on-site customer service to clients in Vancouver.

This role involves mentoring teammates, upskilling, and upholding security and service standards. The ideal candidate has 5+ years IT support experience in a Microsoft environment, strong communication skills, and proficiency with AD, VPN, Citrix, and remote

Qualifications

• 5+ years of IT support experience in a Microsoft environment.
• Knowledge of server operations, infrastructure, and web interfaces.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Experience with Microsoft Office 365 and remote support.
• Proficiency with PC/printer hardware, VPN, and Citrix.
• Knowledge of Active Directory and remote management tools.
• Ability to identify issues, escalate when needed, and resolve problems.
• Strong written and verbal communication skills.

Responsibilities

• Deploy and support laptops and peripherals for new and existing users, following team standards.
• Provision Windows 11 devices using Intune Autopilot; provide Tier 1 end-user support.
• Deliver clear, professional communication with customers, stakeholders, and service providers.
• Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed.
• Mentor and support less experienced team members on-site and remotely.
• Ensure compliance with client IT security, technology standards, and service practices.
• Follow and model Health, Safety, Security, and Environmental policies and safe work practices.
• Support office technology such as printers, AV, video conferencing, and meeting room equipment.
• Participate in regional IT team collaboration to ensure consistent service delivery.
• Contribute to continuous improvement in end-user support, service quality, and customer satisfaction.

Skills

IT support experience

Windows/Linux/Mac

Office 365

Remote support

Active Directory

PC/Printer hardware

VPN/Citrix

Communication skills

Troubleshooting

Education

Post-secondary education in a related field

CompTIA A+ Certification

Microsoft Certifications

Tools

Intune Autopilot

Citrix

VPN

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user support and want to work for a company that truly cares about their clients?

We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Vancouver to support our clients on-site in Vancouver! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

A Day in the Life:

• Deploy and support laptops and peripherals for new and existing users, following team standards

• Provision Windows 11 devices usingIntune Autopilot (no traditional imaging); provide Tier 1 end-user support

• Deliver clear, professional communication with customers, stakeholders, and service providers

• Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed

• Mentor and support less experienced team members, both on-site and remote

• Ensure compliance with client IT security, technology standards, and service practices

• Follow and model Health, Safety, Security, and Environmental policies and safe work practices

• Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)

• Participate in regional IT team collaboration to ensure consistent service delivery

• Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

What You Bring:

• 5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role

• Knowledge of server operations, infrastructure, web interfaces, remote access tools

• Hands-on experience with Windows/Linux/Mac OS environments

• Experience with:

• -> Microsoft Office O365

• -> Remote support

• -> PC / printer hardware / VPN / Citrix

• -> Active Directory

• Ability to identify issues, elevate appropriately and work to resolve them

• Effective written and verbal communication skills

What Makes You Extra Awesome:

• Post-secondary education in a related field

• CompTIA A+ Certification

• Microsoft Certifications

Why Work at Long View?

• Great people and culture

• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

• Interesting work – Be part of exciting projects while accessing all the latest technologies

$52,900 - $69,431 a year

Expected base salary range. Plus additional variable incentives.

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know