Deskside Analyst I

eHealth Saskatchewan; Moose Jaw; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Annual pay raises

Job summary

eHealth Saskatchewan is seeking a dedicated Deskside Analyst to support 1,500+ computer users across Moose Jaw and surrounding sites. You will resolve workstation, printer, and mobile device issues to keep health systems running smoothly.

Responsibilities include on-site installations, addressing service requests within SLA, patching, software delivery, and maintaining documentation. Travel across Saskatchewan and after-hours standby are required assets for success.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years of experience in an integrated IT/Health support environment.
• Experience supporting Windows PCs, laptops, tablets, printers, scanners and fax machines.
• Proficiency with Windows, macOS, Android and iOS; familiarity with major browsers.
• Strong skills in M365, Office Suite, SCCM and workstation applications.
• Understanding of ITIL/ITSM frameworks; experience with ticketing tools like ServiceNow or Jira.
• ITIL V4 or CompTIA A+ certification is a plus.

Responsibilities

• Supply, install, and maintain workstation, print/imaging, and mobile services.

Skills

Deskside support

Windows PCs

SCCM

Jira Service Management

Office 365

ITIL/ITSM

Education

Bachelor’s degree in Computer Science or related field

Tools

SCCM

Jira Service Management

ServiceNow

Microsoft 365

Job description

About eHealth and our Culture

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

• 1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
• 2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
• 3. Own our actions: We own our success and failures, act with honesty, and uphold trust
• 4. Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

About the Role

This position is located at the Dr. F.H. Wigmore Regional Hospital in Moose Jaw, SK. We are seeking a customer-focused, highly motivated, energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1,500 computer users and resolves a wide range of workstation, mobile device, and printing issues reported by users within eHealth Saskatchewan, the Ministry of Health, and Saskatchewan health system partners.

Our team members are expected to participate in an after-hours standby rotation to ensure 24/7 operational support. The role also requires physical capability, including lifting and moving computer equipment weighing 50 to 65 pounds, as well as occasional stooping, bending, and crawling under desks. In addition, travel within the province is required, and the successful candidate must hold a Class 5 driver's license and have access to a reliable vehicle to meet the needs of the position.

What You’ll Do

Reporting to the Manager, Deskside Operations Rural South, you will:

• Supply, install, and maintain workstation, print/imaging, and mobile services.

• Troubleshoot issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels

• Provides on-site installations, moves, adds, or changes for workstations, workstation peripherals, and print/imaging devices.

• Apply solutions in accordance with best practice incident and problem management processes and to meet negotiated SLA’s

• Performs workstation security patching, automated software delivery, installation package scripting or customization, using the SCCM application.

• Performs research, analysis, and testing to ensure standards and procedures meet the needs of the client community.

• Maintains accurate and current documentation on all aspects related to the scope of workstation services.

What You’ll Bring to the Team

• A Bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.

• Minimum of 3 years of experience working within an integrated IT/Health support environment.

• Experience supporting computers and related hardware such as Windows based PC's, Microsoft laptops, tablets, printers, scanners, and fax machines

• Proficiency with a variety of operating systems such as Microsoft Windows, Apple OS, Android and IOS as well as internet browsers like Internet Explorer, Edge, and Chrome

• Strong skills in M365 Online Tools, Microsoft Office Suite, MS Configuration Manager (SCCM/SMS) and various off-the-shelf workstation applications

• Understanding of ITIL or ITSM frameworks, with hands-on experience using IT ticketing software tools such as ServiceNow, Jira Service Management, or BMC Remedy

• An ITIL V4 or Comp TIA A+ certification would be considered an asset.

Competencies

Customer Service Orientation: Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.

Communication: Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest, and enhances user’ computer skills.

Problem Solving: Ability to understand and apply technical instructions to maintain hardware, software, and networks, while also diagnosing system delays, malfunctions, and errors to identify root causes and provide timely solutions.

Teamwork/Independence: Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.

Initiative/Team Contribution: Demonstrate a proactive approach to work by identifying opportunities for service improvement, volunteering for assignments, contributing to team objectives, actively sharing knowledge/information, collaborating with colleagues, and taking ownership of responsibilities.

Organizational: Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment

Analytical: Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations

Technical: Ability to design new or adapt existing systems/applications considering design alternatives, business requirements, and cost, resource, and time constraints

Why People Like Working Here

• Career paths and opportunities for advancement
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you.

Please be advised: We may use AI-assisted technology to help organize and review applications during the recruitment process. These tools are designed to support our recruiters and hiring managers—not replace them. All screening and hiring decisions are reviewed by people and are based on the qualifications and requirements of the role.