Designer in Digital User Experience

Hard Problems; Laval; Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid work arrangement

Parking

Job summary

Ville de Laval is seeking an experienced UX Designer to lead the digital user experience for the city’s transactional portal, shaping how residents interact with municipal services.

You will design for both existing products and new services, create user journeys, wireframes and prototypes, run user testing, and collaborate with editors, translators and developers in a hybrid setting with a 33.75-hour week.

Qualifications

• Bachelor's degree in design, industrial design, business, marketing or a related field.
• At least 6 years of relevant experience.
• Strong knowledge of responsive, user-centered web design and web ergonomics.
• Experience in transactional web forms, user research, usability testing.
• Portfolio demonstrating leadership in projects.
• Proficiency with Figma and the Material UI React.
• Knowledge of ReactJS, HTML5, CSS3, Web Services, JavaScript, and JSON.
• Adobe Creative Suite is an asset.

Responsibilities

• Develop a digital user experience strategy aligned with Laval's strategic vision for digital service delivery.
• Identify, document, and represent user needs for web interfaces, including active participation in web interface specifications.
• Create user journeys, usage scenarios, wireframes, and prototypes to build the digital user experience and gather feedback quickly and frequently.
• Conduct user testing and act as an advocate for citizens' voices to continually improve the digital experience.
• Design, optimize, and simplify user interfaces by balancing citizen needs, organizational requirements, corporate design rules, web accessibility standards, and the capabilities of the technology stack; ensure consistency across developed interfaces.
• Work closely with the IT development team to align design work with web interface integration and support the integration of design and web components.
• Provide leadership in development and integration tasks for the transactional web platform.
• Plan and coordinate the work of internal and external contributors, including web editors, translators, graphic designers, and developer-programmers.
• Contribute to testing, evaluate designs, and make recommendations to improve product quality and the overall digital experience.

Skills

User experience design

Responsive design

Prototyping

Usability testing

Leadership

User research

Education

Bachelor's degree in design

Tools

Figma

Material UI React

Adobe Creative Suite

HTML5

CSS3

JavaScript

JSON

Job description

Ville de Laval is the municipal government of Laval, Quebec, the third-largest city in the province. Its Citizen Experience Service and Office of Innovation and Digital Development work to deliver simple, accessible, and effective digital services to residents through the city's transactional web portal.

The role

This is a temporary two-year contract position within the Citizen Experience Service, Division of Innovation and Digital Development. Reporting to an immediate supervisor, you are responsible for designing the digital user experience for the city's citizen transactional portal, covering both existing municipal products and services and new digital transactional services.

What you would do

• Develop a digital user experience strategy aligned with the City of Laval's strategic vision for digital service delivery.
• Identify, document, and represent user needs for web interfaces, including active participation in web interface specifications.
• Create user journeys, usage scenarios, wireframes, and prototypes to build the digital user experience and gather feedback quickly and frequently.
• Conduct user testing and act as an advocate for citizens' voices to continually improve the digital experience.
• Design, optimize, and simplify user interfaces by balancing citizen needs, organizational requirements, corporate design rules, web accessibility standards, and the capabilities of the technology stack; ensure consistency across developed interfaces.
• Work closely with the IT development team to align design work with web interface integration and support the integration of design and web components.
• Provide leadership in development and integration tasks for the transactional web platform.
• Plan and coordinate the work of internal and external contributors, including web editors, translators, graphic designers, and developer-programmers.
• Contribute to testing, evaluate designs, and make recommendations to improve product quality and the overall digital experience.

What they are looking for

• A bachelor's degree in design, industrial design, business administration, marketing, or a relevant field.
• At least 6 years of relevant experience.
• Strong understanding of responsive, user-centric web design, web ergonomics, and complex prototyping involving interaction design, advanced customization, and multiple integrations.
• Relevant experience in the design of transactional web forms, user research, usability testing, and project-based work.
• A portfolio of practical achievements demonstrating talent and leadership in projects.
• Proficiency with Figma and the Material kit React (Material).
• Knowledge of ReactJS, HTML5, CSS3, Web Services, JavaScript, and JSON.
• Proficiency with the Adobe Creative Suite is considered an asset.

Working arrangements

The role is based at 1333 boulevard Chomedey, Laval, QC, H7V 1W7. The working mode is hybrid. Hours are 33.75 hours per week, Monday to Friday, 08:30 to 16:30.

Pay and benefits

The salary is CAD 79,533 - CAD 104,617 per year (Class 6). Benefits include annual vacation (pro-rated to months worked), a defined-benefit pension plan, a work schedule designed to support work-life balance, free on-site parking, and an Employee Assistance Program (EAP).