Designer

CB2; Toronto; On-site; CAD 38,000 - 62,000; Full time

Job summary

CB2 in Toronto is seeking an enthusiastic Designer to help customers plan and style spaces, delivering the CB2 Experience through elevated design and service.

You will use moodboards, floor plans and in-store design consultations to grow sales, stay on top of trends, and build lasting client relationships.

Qualifications

• 1+ years of relevant experience in Furniture Sales, Home Decor Design or retail/customer service.
• Experience working one on one with clients and recommending solutions.
• Proficient in Google platforms, virtual communication, design tool experience preferred.

Responsibilities

• Drive sales and create a differentiated customer experience with elevated in-store and virtual design offerings.
• Create CB2 designs using design tools to produce moodboards, 2D floor plans, product lists and style ideas.
• Lead one-on-one design consultations in person or virtually and deliver projects on time.
• Understand CB2 brand aesthetics and merchandising strategy by channel: store, online, catalog.
• Meet sales, KPI and service goals, and engage customers on the floor with the four steps of selling.
• Stay informed on market and design industry trends.
• Listen to customers to identify suitable products and explain loyalty services (rewards, trade program, gift registry).
• Provide friendly, proactive service in-store, virtually, or at a customer's home.

Skills

Customer-focused selling

Strong communication

Design knowledge

Spatial planning

2D/3D design tools

Google Workspace

Video conferencing

Tools

2D & 3D design tools

Google Workspace

Video conferencing

Job description

Designers work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the Designers will maximize company sales growth and profitability. Their expertise, teamwork, passion for design, use of the design tools and creative selling skills will help deliver an amazing experience for the customer.

A day in the life as a Designer...

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you’ll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We’d love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred